Blog

Our AI is going beyond simple automation to provide surprisingly empathetic service. We discuss how it creates a customer experience that’s defined by speed, personalization, and reliable problem solving.

Crescendo is proud to announce new updates to its platform that enable automatic CSAT collection with every customer interaction on FreshDesk, Zendesk, and more.

We're thrilled to announce the enterprise readiness of our Crescendo technology platform.

One of the more enjoyable aspects of our CX work with GenAI is exploring personality prompts for our Crescendo CX Assistant

As part of Crescendo’s unique business model, we employ a team of CX professionals that work in tandem with our GenAI CX Assistants to deliver the best customer service experience.

Improving and managing CX is challenging, but measuring outcomes is key to continually enhancing it.

The Crescendo CX Assistant uses a dedicated, easily updatable knowledge base to provide accurate, context-specific answers and prevent errors.

The tech only gets you to 85%. You need a great deal of AI expertise, use case expertise, and process to get to production.

Responsible AI is at the heart of everything we do. We believe in the power of AI to enhance customer experience, but never at the cost of privacy.

The hype around AI is fading, but the real disruption is just beginning. Generative AI will transform business models, slashing costs and redefining how we use software – we’re ready for the revolution.

As an early adopter of OpenAI technologies, we eagerly awaited today’s announcements. Our team enthusiastically watched Mira Murati introduce GPT-4o, and by this afternoon, we had a trial running with our Crescendo CX Assistant.

Impressive AI demos aren't the whole story – we've learned a ton about making generative AI actually work for customer experience.

Customer service isn't about how long it takes — it’s how well we solve problems. Let’s embrace contracts that transform CX into a competitive advantage.

Here’s the catch. Unless you are a large business with a lot of expertise, this transformation will be slow and risky.

This technology embodies our belief that AI and human expertise work best as partners.

The true potential of AI will be unlocked by CX companies that can disrupt long-standing industry challenges.