customer stories

See how companies have put our AI-powered customer service platform to the test, driving real results for innovative teams and delighting customers.

Lovepop elevates holiday CX with Crescendo  AI Assistants

Lovepop got 99.93% faster email support and achieved 94% CSAT during peak holiday surges with Crescendo’s omnichannel AI assistant named Joy
0:18
email reply time
94%
overall csat
100%
ai powered csat
SimpleSUB Water

Capacity, Efficiency, and Growth: How SimpleSUB Scaled Support Without Scaling Headcount

How a lean team gained two employees’ worth of capacity to simplify billing and support residents with faster answers.
4
Number of hours of extended coverage
65%
Reduction in ticket volume for human agents
22 sec.
Average time for voice-to-agent escalations

MORE Customer stories

Automate your customer support and evolve your CX.

ouR CUSTOMERS

Where the world’s most innovative companies turn ambition into reality.
SaaS
TaskRabbit
TaskRabbit connects people with local freelancers who handle everyday tasks like moving, cleaning, repairs, and odd jobs.
Real Estate
Soho House
Soho House is a global members-only club offering creative professionals spaces to work, dine, stay, and connect.
SaaS
Health & Wellness
Sweetgreen
Sweetgreen serves fresh, seasonal salads and bowls made from locally sourced ingredients, built around healthy, fast-casual dining.
SaaS
Financial Services
Nerdwallet
NerdWallet helps people compare financial products, make smarter money decisions, and find the right credit cards, loans, and tools.
Ecommerce
Connected Devices
Retail
Rachio
Rachio is a smart home technology company that makes app-controlled irrigation systems to optimize water use and lawn care.
Connected Devices
EVPassport
EVPassport is an EV charging network that provides smart, app-free charging solutions for businesses, fleets, and drivers.
SaaS
Airtable
Airtable is a flexible, cloud-based database that helps teams organize, track, and automate work in one place.
Ecommerce
Retail
Cuyana
Cuyana is a luxury fashion brand offering timeless apparel, bags, and accessories designed with a fewer, better philosophy.
SaaS
Health & Wellness
Headspace
Headspace is a meditation and mental wellness app that helps you reduce stress, sleep better, and build healthier habits.

Crescendo in numbers

150+
LANGUAGES SUPPORTED
40+
Countries served
99.9%
Uptime SLA

The First AI-Native Contact Center

Guaranteed outcomes in weeks, not months - powered by AI + Superhumans.
I have your account pulled up and want to confirm that you’re referring to your   most recent order of The Maddy Sweater in size Medium?
comment
waveform-lines
Yes, that’s the one. I’m about to walk into a busy part of town. Let me switch to voice.
No problem.  Let me know when you’re ready.
I’m here. I received the sweater, but there’s a small hole in the sleeve.
Here’s the picture i took yesterday

Meet Crescendo’s

New AI Suite

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RECOGNITION

Trusted by Fortune 500 & Global Giants

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Innovation Leader
THE ECONOMIST
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AI Breakthrough
THE INFORMATION
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Top Enterprise AI
BLOOMBERG
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Market Disruptor
FORBES
ENTERPRISE LEADERS

Trusted by Fortune 500 & Global Giants

The world's largest companies rely on Crescendo to transform their customer experience

Soho House

Soho House is a global membership platform built for creative professionals, combining private members’ clubs, hotels, restaurants, and workspaces in major cities around the world.

globe
40+ houses worldwide
money-bill
$1B + Annual revenue

Dr. Martens

The iconic British brand with more than 60 years of heritage craftsmanship known for their durability, and rebellious spirit, serving consumers through direct-to-consumer channels and wholesale partnerships worldwide.

money-bill
786M + Annual revenue
boot
Iconic Product line
globe
Operates in 60+ countries

Bunzl

Bunzl is a global distribution and services partner operating in more than 30 countries. The company supplies the essential non-food products businesses rely on every day, from packaging and hygiene solutions to safety equipment and cleaning supplies.

money-bill
$11.7B+ Annual revenue
award
FTSE 100
globe
Distributor for 15,000+ global suppliers

NerdWallet

NerdWallet is a personal finance platform that helps consumers make smarter financial decisions. Through trusted reviews, comparison tools, and educational content, the company connects users with credit cards, loans, banking products, insurance, and investing solutions tailored to their needs.

users
20M+ monthly users
chart-line-up
NASDAQ Listed
money-bill
$795M Annual revenue

TaskRabbit

Taskrabbit is a digital marketplace that connects consumers with skilled local Taskers for everyday services. Through its app and platform, customers can book help with home repairs, furniture assembly, moving, cleaning, and other household tasks, making it easier to get things done quickly and reliably.

wrench
Over 1.6 Million tasks
house
Part of $47B IKEA
globe
Global operations

KinderCare

KinderCare is one of the largest providers of early childhood education in the United States, operating community-based learning centers and before- and after-school programs. The company delivers curriculum-driven education and care designed to support children’s development from infancy through elementary school.

money-bill
$2.4B Annual revenue
chart-line-up
NYSE Listed

Sweetgreen

Sweetgreen is a fast-casual restaurant chain focused on fresh, healthy food with a tech-forward customer experience. The company operates hundreds of salad and grain bowl restaurants across the U.S., combining local ingredients, seasonal menus, and digital ordering to make nutritious eating more accessible.

location-pin
250+ locations
money-bill
$680M Annual revenue
chart-line-up
NYSE Listed

DAMAC

DAMAC Properties is a Dubai-based luxury real estate developer known for large-scale residential, commercial, and hospitality projects across the Middle East and internationally. The company creates high-end communities, branded residences, and iconic towers, blending premium design with market-driven growth.

futbol
Premiere soccer league sponsor
globe
Employs thousands globally
money-bill
$3.6B Annual revenue

Individually, they're best in class. Together, they're game-changing.


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World's smartest, auto-tuning AI for CX with over 99.8% accuracy.
A checkmark in a circle
All channels covered with AI agents, including: Chat, Messaging, Voice, Email.

A checkmark in a circle
Seamless 24x7 handoff to the industry's best Superhuman agents.
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QA and business insights on 100% of interactions.
Together at last
The best AI for CX
The best BPO
Together at last
TESTIMONIALS

What our customers say

“The support quality we get from Crescendo is phenomenal. It matches the quality we aim for with our products—from the ease of their custom approach and tracking templates to the intuitiveness of their dashboards. Everything works together seamlessly, which saves our team time and helps us deliver the same level of care our customers expect from Cuyana.”
Tyler Gardner
Director of Customer Experience
Cuyana
85%+ CSAT Average
"We can count on Crescendo. Round-the-clock AI, round-the-clock people, and a partner who keeps improving with us. We are the most reliable EV charging network in the United States and the most advanced in using AI to deliver support, and Crescendo is making that possible.”
Cass Sapir
AI Lead
EVPassport
70% Inquiries handled by AI
“Generally, customer service organizations move at a snail’s pace. Crescendo has gone at a very rapid pace, learned quickly, and applied the right kind of support.”
‍VP of Operations
SimpleSUB Water
Reduced ticket volume by 65%
"I can honestly say we're all, really happy with the service and the responsiveness and the just the, you guys have kind of held our hand through this whole thing because we didn't really know, we didn't know what direction we were going in and you guys were like let's build it this way."
Chief Customer Officer
Cntrl+
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO
Rio
90% presales resolution by AI
“Crescendo fused with us to build speed, accuracy, and trust. With them, we’ve got major reliability at scale—and the foundation to take on the entire market.”
Mason Hunt
CRO
Pied Parker
99.98% CSAT excluding process issues
"I sent an email regarding postage and it was answered immediately! Honestly, I've never had such a quick response and resolution to my question. Excellent customer relations! I love the cards too and they arrived very quickly. "
Linda
(Customer)
Lovepop
94% overall CSAT
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support
Rachio
95% - 99% AI Accuracy
“They spun it up really quickly so we could start testing. We iterated for maybe two weeks, and then we went live. The Crescendo team continues to manage it and track it, so I don’t need to check it daily. I know the team is taking care of that, which is a huge win.”
Jen Sims
Director of Product
IDEO U
34% CSAT increase
"We love your company, and we love everyone we've interacted with. You can tell the difference between people doing their job and people who really care. Crescendo cares as much as we do."
VP of Operations
Sim‍pleSUB Water
Reduced ticket volume by 65%
“Having Crescendo has given us the freedom to step back, take a breath, and trust that every customer is getting the same level of care.”
Director of Partnerships & Customer Success
Kiki Milk
50% + email inquiries handled by AI
“Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.”
Tyler Gardner
Director of Customer Experience
Cuyana
85%+ CSAT Average
“The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of Agents and AI powered automation makes everyday feel like the slow season for our internal support team.”
Thomas Mayerhofer
Customer Success Team Lead
MeisterTask
99.2% Quality score
“We needed a support solution that could keep up with our growth while still sounding like us. Crescendo made that possible.”
Director of Partnerships & Customer Success
Kiki Milk
50% + email inquiries handled by AI
"I can honestly say we're all, really happy with the service and the responsiveness and the just the, you guys have kind of held our hand through this whole thing because we didn't really know, we didn't know what direction we were going in and you guys were like let's build it this way."
Chief Customer Officer
Cntrl+
“They spun it up really quickly so we could start testing. We iterated for maybe two weeks, and then we went live. The Crescendo team continues to manage it and track it, so I don’t need to check it daily. I know the team is taking care of that, which is a huge win.”
Jen Sims
Director of Product
IDEO U
34% CSAT increase
“The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of Agents and AI powered automation makes everyday feel like the slow season for our internal support team.”
Thomas Mayerhofer
Customer Success Team Lead
MeisterTask
99.2% Quality score
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO
Rio
90% presales resolution by AI
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support
Rachio
95% - 99% AI Accuracy
"We can count on Crescendo. Round-the-clock AI, round-the-clock people, and a partner who keeps improving with us. We are the most reliable EV charging network in the United States and the most advanced in using AI to deliver support, and Crescendo is making that possible.”
Cass Sapir
AI Lead
EVPassport
70% Inquiries handled by AI
"I sent an email regarding postage and it was answered immediately! Honestly, I've never had such a quick response and resolution to my question. Excellent customer relations! I love the cards too and they arrived very quickly. "
Linda
(Customer)
Lovepop
94% overall CSAT
“Crescendo fused with us to build speed, accuracy, and trust. With them, we’ve got major reliability at scale—and the foundation to take on the entire market.”
Mason Hunt
CRO
Pied Parker
99.98% CSAT excluding process issues
“Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.”
Tyler Gardner
Director of Customer Experience
Cuyana
85%+ CSAT Average
“The support quality we get from Crescendo is phenomenal. It matches the quality we aim for with our products—from the ease of their custom approach and tracking templates to the intuitiveness of their dashboards. Everything works together seamlessly, which saves our team time and helps us deliver the same level of care our customers expect from Cuyana.”
Tyler Gardner
Director of Customer Experience
Cuyana
85%+ CSAT Average
“Having Crescendo has given us the freedom to step back, take a breath, and trust that every customer is getting the same level of care.”
Director of Partnerships & Customer Success
Kiki Milk
50% + email inquiries handled by AI
“We needed a support solution that could keep up with our growth while still sounding like us. Crescendo made that possible.”
Director of Partnerships & Customer Success
Kiki Milk
50% + email inquiries handled by AI
“Generally, customer service organizations move at a snail’s pace. Crescendo has gone at a very rapid pace, learned quickly, and applied the right kind of support.”
‍VP of Operations
SimpleSUB Water
Reduced ticket volume by 65%
"We love your company, and we love everyone we've interacted with. You can tell the difference between people doing their job and people who really care. Crescendo cares as much as we do."
VP of Operations
Sim‍pleSUB Water
Reduced ticket volume by 65%
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