customer stories
See how companies have put our AI-powered customer service platform to the test, driving real results for innovative teams and delighting customers.
Lovepop elevates holiday CX with Crescendo AI Assistants
Lovepop got 99.93% faster email support and achieved 94% CSAT during peak holiday surges with Crescendo’s omnichannel AI assistant named Joy
0:18
email reply time
94%
overall csat
100%
ai powered csat
Cuyana
Fewer Delays, Better Experiences: How Cuyana Elevated Customer Service to Match their Craftsmanship.
With Crescendo’s AI + human support, Cuyana cut time-to-agent to 54 seconds, held CSAT in the mid-80s, and kept premium care at scale.
85–86%
CSAT average
54s
Average time-to-agent
55%
AI resolution for Email
MORE Customer stories
EVPassPort
Gold‑standard customer support at enterprise scale.
EVPassPort
Crescendo’s AI + human customer service model gave EVPassport the support experience their brand promises.
Webconnex
Webconnex Delivers Exceptional Event Support at Scale with Augmented AI
Webconnex
The streamlined process relieved pressure on the Webconnex team, allowing them to focus on delivering exceptional event experiences.
Rio
Rio Launches New Electronics Product With Advanced AI Support
RIO
Crescendo AI empowered Rio’s Kickstarter success with an AI-driven CX Assistant, streamlining customer support and positioning Rio for scalable growth.
Meister
Meister Clears a 1,000+ Multilingual Ticket Backlog with Augmented AI
Meister
Meister used Crescendo’s Augmented AI platform to scale multilingual customer support, eliminate backlogs, and boost service quality without increasing costs.
WEBCONNEX
Webconnex grows sales without scaling CX support costs.
Webconnex
Moving from the traditional IVR system to the Augmented AI voice and chat assistants, Webconnex maintained outstanding customer service throughout their growth.
RACHIO
Scaling CX smarter.
RACHIO
How Rachio supports over 1 million customers with 95%+ accuracy and just one CS leader.
Automate your customer support and evolve your CX.