Augmented AI goes beyond intelligent automation.
With Augmented AI, interactions start with AI agents, who perform better at repetitive tasks, across a broader scope and at a lower price point. They provide instant, 24/7 support across languages, time zones, and brands, resolving customer requests in seconds. When exceptional issues emerge, CX professionals take over seamlessly, collaborating with AI to create a customer experience that continuously improves and scales.
Agents not only resolve complex inquiries but also fine-tune the AI, enhancing its capabilities and knowledge base. This creates a powerful flywheel: agents become more efficient, AI becomes more capable, and customer satisfaction skyrockets. It’s a win-win: humans leverage AI to its full potential, and AI empowers humans to deliver exceptional service at scale.
Crescendo together with PartnerHero are accelerating the adoption of Augmented AI in customer service by bringing together advanced AI with an outstanding global customer service team. The combined offering presents a unique value proposition by delivering higher levels of customer engagement, powerful business insights, and support at lower cost — transforming customer service from a cost center to a strategic advantage.
The future of CX is Augmented AI, bringing together expert CX professionals with generative AI. We are confident in delivering customer experiences that exceed your expectations, and that is why we offer a quality guarantee with incident-based
pricing: only pay for positive outcomes.
