AUGMENTED AI

Insights & reporting
for customer service.

Track, evaluate, and optimize your entire support operation with real-time insights, customizable reports, and 100% CSAT coverage. Crescendo’s omnichannel Augmented AI ensures seamless AI-human handoffs, rapid implementation, and ongoing optimization—delivering speed, scale, and guaranteed exceptional results.

AI + HUMANS

Better data, better decisions, better outcomes.

Unlock smarter decisions and better outcomes with data-driven insights that enhance collaboration, improve self-service, and optimize support performance.

Share insights across teams and aggregate customer feedback easily.

Access actionable insights to enhance self-service with human handoff when needed.

Craft customizable reports with advanced filters for quick insights.

Instantly access and analyze key support metrics to drive smarter decisions.

Crescendo customer support platform with automated quality reporting.

SCALE SUPPORT

We look at every data point.
You get automated insights.

AUTOMATED INSIGHTS

Forget customer survey requests and get 100% automated CSAT coverage.

With Crescendo, automatically score every customer interaction across all channels.

You’ll know exactly what’s working, and what isn’t, based on voice of customer, ability to solve the problem, net promoter score, and even more.

UNDERSTAND

Identify repeat issues, instantly.

Get to the why, way faster.

Automatically categorize customer interactions to help support, product, finance, and other teams understand why customers are reaching out. Generate new documentation and agentic workflows to ensure customers get what they need — while also identifying recurring issues to drive continuous improvement.

UNDERSTAND

Identify repeat issues, instantly.

Get to the why, way faster.

FULLY EMBEDDED

An extension of your internal team.

We know your business is unique.

Crescendo’s AI experts will work with your team to proactively review why your customers are, or are not, reaching out. You’ll be able to super-serve your customers, increasing retention, spend, and overall customer happiness, all with your extended team at Crescendo.

The human-in-the-loop difference.

+99.98%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

We provide fully managed omnichannel customer experiences by combining advanced AI with human expertise, ensuring seamless service and deflection management—so you can focus on being the hero.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf
CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin
COO, Rio

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas
VP of Operations, Nano

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.