AUGMENTED AI

Insights & reporting
for customer service.

Track, evaluate, and optimize your entire support operation with real-time insights, customizable reports, and 100% CSAT coverage. Crescendo’s omnichannel Augmented AI ensures seamless AI-human handoffs, rapid implementation, and ongoing optimization—delivering speed, scale, and guaranteed exceptional results.

AI + HUMANS

Better data, better decisions, better outcomes.

Unlock smarter decisions and better outcomes with data-driven insights that enhance collaboration, improve self-service, and optimize support performance.

Share insights across teams and aggregate customer feedback easily.

Access actionable insights to enhance self-service with human handoff when needed.

Craft customizable reports with advanced filters for quick insights.

Instantly access and analyze key support metrics to drive smarter decisions.

SCALE SUPPORT

We look at every data point.
You get automated insights.

AUTOMATED INSIGHTS

Forget customer survey requests and get 100% automated CSAT coverage.

With Crescendo, automatically score every customer interaction across all channels.

You’ll know exactly what’s working, and what isn’t, based on voice of customer, ability to solve the problem, net promoter score, and even more.

UNDERSTAND

Identify repeat issues, instantly.

Get to the why, way faster.

Automatically categorize customer interactions to help support, product, finance, and other teams understand why customers are reaching out. Generate new documentation and orchestrate agentic AI to ensure customers get what they need — while also identifying recurring issues to drive continuous improvement.

UNDERSTAND

Identify repeat issues, instantly.

Get to the why, way faster.

Automatically categorize customer interactions to help support, product, finance, and other teams understand why customers are reaching out. Generate new documentation and agentic workflows to ensure customers get what they need — while also identifying recurring issues to drive continuous improvement.

FULLY EMBEDDED

An extension of your internal team.

We know your business is unique.

Crescendo’s AI experts will work with your team to proactively review why your customers are, or are not, reaching out. You’ll be able to super-serve your customers, increasing retention, spend, and overall customer happiness, all with your extended team at Crescendo.

The human-in-the-loop difference.

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf

CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin

COO, Rio

"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."

Thomas Mayerhofer

Customer Success Team Lead, Meister

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas

Vice President of Operations

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf

CEO, Webconnex

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.