Build trust in every financial conversation with Managed AI.
Offer accurate, 24/7 AI powered support with confidence
Crescendo's seamless integration of human and AI support gives financial services businesses the confidence that every customer interaction prioritizes accuracy and privacy while maintaining the personal touch clients expect.
Device setup and installation
Connectivity troubleshooting
Firmware and app updates
Account and subscription support
Returns, replacements, and warranties
Patient Support
I’d like to make some changes to my portfolio. Can you send me some recommendations?
Customer account verified
Portfolio summary and request sent to Account Manager for follow up on recommendations.
With Managed AI, you get expert deployment that works right from the start, plus ongoing optimization that keeps improving your customer experience over time.
AGENTIC AI CX ASSISTANTS
AI that does more than deflect and escalate
Natural language, Agentic AI
Crescendo's AI goes far beyond simple escalation. We integrate directly with your systems to handle a full spectrum of customer support—from routine inquiries to complex account management—all aligned with your policies and compliance requirements.
MANAGED AI
Fully managed AI and CX teams for a worry free experience from day one.
End-to-end management 100% included
While most AI vendors just sell you the technology and walk away, Crescendo delivers a complete managed service. We handle everything—from implementation and optimization to quality assurance and team training—ensuring your customers receive exceptional service at every touchpoint without the operational headaches.
NEXT LEVEL DATA
Insights that make a difference in your business
CX data like never before
Crescendo includes enterprise-grade Voice of Customer insights that automatically categorize interactions and flag critical issues for immediate attention. This real-time visibility helps you continuously improve customer experiences—whether by optimizing self-service options or identifying process bottlenecks before they impact satisfaction. You get actionable intelligence, not just data.
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
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The most expensive customer interaction is one that never happens.