Agentic ai
Put Agentic AI to work solving routine tasks. Crescendo helps your business efficiently manage customer requests, such as orders, refunds, and more, by leveraging the power of Agentic AI while ensuring essential human oversight with smooth escalations when necessary.
CX PLATFORM
Powerful AI. Backed by humans.
Actually solving customer problems.
Apps & Integrations
Scale faster.
Your customers will have their problems solved 24x7, even during your busiest seasons. No more waiting — just solving problems.
Omnichannel AI
Increase customer delight.
Give your customers the ability to have their problem solved without navigating challenging bots, phone menus, or email responses.
Human-in-the-loop
Set clear boundaries.
Crescendo’s Agentic AI is tested and backed by real humans, ensuring it provides accurate and reliable responses for your customers.
Unlimited applications
We know your business is unique.
So are your customers. With Agentic AI, there’s no need to create or maintain complex workflows or scripts. We collaborate with you to seamlessly integrate your applications, focusing on the specific use cases you want to manage. We implement the guardrails you choose, ensuring the right level of human oversight. As a result, AI takes care of mundane, repetitive tasks while leveraging human expertise when it’s truly needed.
Schedule a demoCASE STUDIES
See how companies have put our AI-powered customer service platform to the test, delighting customers and driving real results.
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
Ready to learn more about using Augmented AI in your business?
Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.