Agentic AI

Put Agentic AI to work solving routine tasks.

Crescendo helps your business efficiently manage customer requests, such as orders, refunds, and more, by leveraging the power of Agentic AI while ensuring essential human oversight with smooth escalations when necessary.

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CX PLATFORM

Unlimited applications

We know your business is unique.

So are your customers. With Agentic AI, there’s no need to create or maintain complex workflows or scripts. We collaborate with you to seamlessly integrate your applications, focusing on the specific use cases you want to manage. We implement the guardrails you choose, ensuring the right level of human oversight. As a result, AI takes care of mundane, repetitive tasks while leveraging human expertise when it’s truly needed.

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CASE STUDIES

See how companies have put our AI-powered customer service platform to the test, delighting customers and driving real results.

WEBCONNEX

Webconnex grows sales without scaling CX support costs.

A leading provider of event management solutions needed a sustainable way to scale customer support as event dates neared and inquiries surged.

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ELECTRONICS

A powerful ecommerce product launch.

In competitive e-commerce, a hearing aid provider needed to enhance customer service to meet the unique needs of their customers and stay competitive.

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ELECTRONICS

Electronics company has a powerful ecommerce launch.

In competitive e-commerce, a hearing aid provider needed to enhance customer service to meet the unique needs of their customers and stay competitive.

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RIO

Rio launches new product with advanced AI CX support.

Crescendo empowered Rio’s Kickstarter success with an AI-driven CX assistant, streamlining customer support and positioning Rio for scalable growth.

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The human-in-the-loop difference.

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

We provide fully managed omnichannel customer experiences by combining advanced AI with human expertise, ensuring seamless service and deflection management — so you can focus on being the hero.

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"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf
CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin
COO, Rio

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas
VP of Operations, Nano

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.