Agentic AI
Put Agentic AI to work solving routine tasks.
Crescendo helps your business efficiently manage customer requests, such as orders, refunds, and more, by leveraging the power of Agentic AI while ensuring essential human oversight with smooth escalations when necessary.
Trusted by
CX PLATFORM
Powerful AI. Backed by humans.
Actually solving customer problems.
Apps & Integrations
Scale faster.
Your customers will have their problems solved 24x7, even during your busiest seasons. No more waiting — just solving problems.
Omnichannel AI
Increase customer delight.
Give your customers the ability to have their problem solved without navigating challenging bots, phone menus, or email responses.
Human-in-the-loop
Set clear boundaries.
Crescendo’s Agentic AI is tested and backed by real humans, ensuring it provides accurate and reliable responses for your customers.
Unlimited applications
We know your business is unique.
So are your customers. With Agentic AI, there’s no need to create or maintain complex workflows or scripts. We collaborate with you to seamlessly integrate your applications, focusing on the specific use cases you want to manage. We implement the guardrails you choose, ensuring the right level of human oversight. As a result, AI takes care of mundane, repetitive tasks while leveraging human expertise when it’s truly needed.
Schedule a demoCASE STUDIES
See how companies have put our AI-powered customer service platform to the test, delighting customers and driving real results.
WEBCONNEX
Webconnex grows sales without scaling CX support costs.
RIO
Rio launches new product with advanced AI CX support.
Crescendo empowered Rio’s Kickstarter success with an AI-driven CX assistant, streamlining customer support and positioning Rio for scalable growth.
Read case study.The human-in-the-loop difference.
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
Results you can measure.
See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.
Explore case studies"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."
Eric Knopf
CEO, Webconnex
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO, Rio
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead, Meister
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
Ready to learn more about using Augmented AI in your business?
Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.
