AUGMENTED AI

Human in the loop
AI for customer service.

Crescendo delivers perfectly orchestrated customer support with omnichannel Augmented AI, featuring seamless, real-time handoffs to our expert human agents. From rapid implementation to ongoing optimization, our all-in-one CX platform ensures speed, scale, and exceptional results—guaranteed.

AI + HUMANS

Say hello to your
extended CX team.

Crescendo AI is backed by real humans, so your team can focus on real problems—not AI tuning or workflow management. Our experts refine AI responses, handle escalations, and optimize CX, delivering seamless, scalable support without the overhead.

Automatic knowledge base tuning

Agentic AI workflow tuning and setup

24x7 escalation to our humans for exceptional cases

Personally tailored, natural language workflows

Fully managed service with no setup required

Instant scalability during peaks with AI + humans

Crescendo human-in-the-loop AI CX platform.

SCALE SUPPORT

Auto-scale your omnichannel CX support with AI and humans, to drive real results.

Human-in-the-loop

Adaptive AI agents with human-guided optimization.

Our AI agents don’t just automate support—they evolve with it.

Human-in-the-loop tuning refines responses, training AI models to handle complex queries with greater accuracy and empathy. This unique synergy between AI and human expertise ensures that automation enhances, rather than replaces, high-quality customer experiences.

COMPREHENSIVE

AI-driven omnichannel personalization.

Crescendo seamlessly integrates across communication channels.

Whether across chat, email, voice, or social, we leverage generative AI to craft highly personalized responses in real-time. Unlike traditional automation, our agentic AI continuously learns from interactions and adapts based on human-guided feedback, ensuring responses feel natural and relevant to each customer’s unique journey.

COMPREHENSIVE

AI-driven omnichannel personalization.

Crescendo seamlessly integrates across communication channels.

You're COVERED

Close-in on 100% accuracy.

Crescendo's human-in-the-loop AI yields 99.98% accuracy with answers.

AI efficiency meets human expertise for near-perfect, fast customer interactions across all channels.

Humans tune knowledge, agentic AI responses, and escalations—working with your team to yield happier customers.

Crescendo experts refine responses, manage escalations, and update knowledge to ensure accurate resolutions.

Crescendo human agents & AI create new workflows and knowledge automatically based on tickets.

AI insights and human oversight dynamically create workflows and expand knowledge, improving CX with every interaction.

The human-in-the-loop difference.

99.98%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

We provide fully managed omnichannel customer experiences by combining advanced AI with human expertise, ensuring seamless service and deflection management—so you can focus on being the hero.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf
CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin
COO, Rio

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas
VP of Operations, Nano

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.