human in the loop
Crescendo delivers perfectly orchestrated customer support with omnichannel Augmented AI, featuring seamless, real-time handoffs to our expert human agents. From rapid implementation to ongoing optimization, our all-in-one CX platform ensures speed, scale, and exceptional results—guaranteed.
AI + HUMANS
Say hello to your
extended CX team.
Crescendo AI is backed by real humans, so your team can focus on real problems—not AI tuning or workflow management. Our experts refine AI responses, handle escalations, and optimize CX, delivering seamless, scalable support without the overhead.
Automatic knowledge base tuning
Agentic AI tuning and setup
24x7 escalation to our humans for exceptional cases
Personally tailored, natural language AI
Fully managed service with no setup required
Instant scalability during peaks with AI + humans
SCALE SUPPORT
Auto-scale your omnichannel CX support with AI and humans, to drive real results.
Human-in-the-loop
Adaptive AI agents with human-guided optimization.
COMPREHENSIVE
AI-driven omnichannel personalization.
You're COVERED
Close-in on 100% accuracy.
Crescendo's human-in-the-loop AI yields 99.8% accuracy with answers.
AI efficiency meets human expertise for near-perfect, fast customer interactions across all channels.
Humans tune knowledge, agentic AI responses, and escalations—working with your team to yield happier customers.
Crescendo experts refine responses, manage escalations, and update knowledge to ensure accurate resolutions.
Crescendo human agents & AI create new orchestration and knowledge automatically based on tickets.
AI insights and human oversight dynamically create workflows and expand knowledge, improving CX with every interaction.
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
Ready to learn more about using Augmented AI in your business?
Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.
