AUGMENTED AI

Apps & integrations
for customer service.

Crescendo effortlessly integrates with top applications, combining genAI, knowledge, and agentic AI into a seamlessly orchestrated solution. With rapid implementation and ongoing optimization, our all-in-one platform ensures efficiency, scalability, and outstanding results.

AI + HUMANS

Orchestrated CX excellence to put customer service on autopilot.

With a full application catalog, our AI experts orchestrate agentic AI, allowing your team to focus on complex customer issues while automating tasks like refunds, order changes, and more.

Best of all, every integration is quality-checked with human-in-the-loop QA, ensuring customers get what they need while you maintain full control over safety measures.

SCALE SUPPORT

Seamless integrations.
Unlimited possibilities.

Knowledge

Automated knowledge,
always up to date.

Seamless AI-powered updates with human oversight.

Our omnichannel support seamlessly connects to your knowledge base systems. With human-backed AI, we automatically update your knowledge base based on customer inquiries—ensuring customers always have access to accurate and up-to-date answers.

Integrations

Powerful integrations, easy orchestration.

Our team of AI experts will help create the agentic AI automation needed for your business.

Crescendo will integrate across key business applications like Shopify, Salesforce, and more to build out agentic orchestration - enabling powerful experiences for your customers and saving your team time and money.

Integrations

Powerful integrations, easy workflows.

Our team of AI experts will help create the agentic AI workflows needed for your business.

Crescendo will integrate across key business applications like Stripe, Salesforce, and more to build out agentic workflows — enabling powerful experiences for your customers and saving your team time and money.

SCALABILITY

Seamless integrations for scalable support.

Easily plug into existing tools without disrupting workflows.

Our AI proactively assists customers, making intelligent decisions across all integrations while allowing human intervention when needed — ensuring efficiency without compromising the human touch or your brand reputation.

The human-in-the-loop difference.

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf

CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin

COO, Rio

"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."

Thomas Mayerhofer

Customer Success Team Lead, Meister

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas

Vice President of Operations

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf

CEO, Webconnex

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.