Crescendo delivers the first Augmented AI solution with PartnerHero acquisition.

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The future of CX
is Augmented AI.

Take it for a spin

Crescendo tackles the hardest customer service problems with an end-to-end CX platform featuring advanced AI and a global service team. You’ll provide superb customer experiences at lower cost, with guaranteed results in weeks. That's Augmented AI.

Give it a try now by asking questions about Crescendo!

Mike W. Active now
CX Lead Support Specialist
“ I love my role for its dynamic challenges and engagement, leveraging my expertise to solve complex issues while advanced bots handle routine tasks.”
Stefani R. Active now
CX Support Specialist
“ With 15+ years in the field, I love tackling tough tech problems, helping people, and keeping up with the latest tech updates and software.”
Amy R. Active now
Sr. Escalation Specialist
" I’m passionate about resolving complex issues and ensuring customer satisfaction, making a positive impact at Crescendo every day.”
Janet K. Active now
Sr. Multilingual Team Lead
“ I love making a real difference by resolving customer issues swiftly and seeing their satisfaction and gratitude.”
Emrick D. Active now
Quality Assurance Analyst
“ I'm passionate about ensuring top-notch customer service by analyzing every single interaction at Crescendo.”

Conversational AI for superb experiences

The Crescendo CX Assistant

Imagine customer support fluent in 56 languages, available around the clock, and performing like your best service reps. That’s Crescendo. Our AI assistant combines the power of the most advanced large language models (LLMs) with our customer service expertise to deliver outstanding customer experiences, whether via voice agent, online chat, or over email.

Fine-tuned to your brand’s unique voice, knowledge base, and customer service goals, our AI assistant learns and adapts, escalating complex issues to human specialists. Plus, with built-in quality assessment, it’s constantly improving, ensuring your service only gets better over time. And you can have this powerful service up and running in days, not months.

Imagine customer support fluent in 56 languages, available around the clock, and performing like your best service reps. That’s Crescendo. Our AI assistant combines the power of the most advanced large language models (LLMs) with our customer service expertise to deliver outstanding customer experiences, whether via voice agent, online chat, or over email.

Fine-tuned to your brand’s unique voice, knowledge base, and customer service goals, our AI assistant learns and adapts, escalating complex issues to human specialists. Plus, with built-in quality assessment, it’s constantly improving, ensuring your service only gets better over time. And you can have this powerful service up and running in days, not months.

Every interaction — 100% visible, and scored

Business insights dashboard

Every customer conversation counts. The Crescendo platform doesn’t just handle interactions — it analyzes each one, giving you full transcripts and detailed scores so you can see exactly what’s happening. If anything falls short of your standards, we’ll make it right with an account credit. But we don’t stop there.

Our business insights dashboard reveals deeper patterns in your customer conversations, highlighting trends like common reasons for returns or product issues. Armed with this knowledge, you can make decisions that will drive your business forward — and even delight your customers.

Every customer conversation counts. The Crescendo platform doesn’t just handle interactions — it analyzes each one, giving you full transcripts and detailed scores so you can see exactly what’s happening. If anything falls short of your standards, we’ll make it right with an account credit. But we don’t stop there.

Our business insights dashboard reveals deeper patterns in your customer conversations, highlighting trends like common reasons for returns or product issues. Armed with this knowledge, you can make decisions that will drive your business forward — and even delight your customers.

Mike W. Active now
CX Lead Support Specialist
“ I love my role for its dynamic challenges and engagement, leveraging my expertise to solve complex issues while advanced bots handle routine tasks.”
Stefani R. Active now
CX Support Specialist
“ With 15+ years in the field, I love tackling tough tech problems, helping people, and keeping up with the latest tech updates and software.”
Amy R. Active now
Sr. Escalation Specialist
" I’m passionate about resolving complex issues and ensuring customer satisfaction, making a positive impact at Crescendo every day.”
Janet K. Active now
Sr. Multilingual Team Lead
“ I love making a real difference by resolving customer issues swiftly and seeing their satisfaction and gratitude.”
Emrick D. Active now
Quality Assurance Analyst
“ I'm passionate about ensuring top-notch customer service by analyzing every single interaction at Crescendo.”

We built the team so you don’t have to

Humans-in-the-loop

With Crescendo, you get a complete, high-performing team — both human and AI — ready to transform your CX from day one. Our AI handles routine inquiries and instant support, and our team focuses on complex issues. These experts are AI trainers, knowledge managers, and strategic partners.

They use the same knowledge base that powers the AI, while actively tuning it to continuously improve performance. Crescendo offers much more than just a staffing solution. We’re dedicated to enhancing your CX in partnership with your team, continuously improving through each interaction, and helping you build lasting relationships with your customers.

With Crescendo, you get a complete, high-performing team — both human and AI — ready to transform your CX from day one. Our AI handles routine inquiries and instant support, and our team focuses on complex issues. These experts are AI trainers, knowledge managers, and strategic partners.

They use the same knowledge base that powers the AI, while actively tuning it to continuously improve performance. Crescendo offers much more than just a staffing solution. We’re dedicated to enhancing your CX in partnership with your team, continuously improving through each interaction, and helping you build lasting relationships with your customers.

Performance-based pricing

Outcome-based contracts

Crescendo’s outcome-based pricing model ensures you pay only for successful outcomes.
Our incentives are aligned with your business goals, which means we deliver top-tier performance and measurable results.

It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us
Eric Knopf
CEO, Webconnex
Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team.
Zach Austin
Zach Austin
COO, Rio
Switching to Crescendo has been transformative! Our quality audit reports now take minutes...our team can focus on complex issues.
Dan Thomas
VP of Operations, Nano

News & insights

PartnerHero + Crescendo = Augmented AI

PartnerHero + Crescendo = Augmented AI

Matt Price & Shervin Talieh
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Crescendo acquires customer operations innovator PartnerHero

Crescendo acquires customer operations innovator PartnerHero

Crescendo picture Crescendo
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Crescendo closes $50 million in total financing with latest round led by General Catalyst

Crescendo closes $50 million in total financing with latest round led by General Catalyst

Crescendo picture Crescendo
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Enterprise readiness for the Crescendo technology platform

Enterprise readiness for the Crescendo technology platform

Tod Famous picture Tod Famous
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Crescendo names high technology veteran Zack Urlocker as COO, as company targets the enterprise 

Crescendo names high technology veteran Zack Urlocker as COO, as company targets the enterprise 

Crescendo picture Crescendo
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 Answer the call of AI-powered support

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Get in touch with Crescendo today

CONTACT US

We’re here to answer your questions and provide personalized support
for your customer experience needs.