AUGMENTED AI

Omnichannel AI
‍for customer service.

Crescendo delivers perfectly orchestrated customer support across your website, mobile apps, email, phone, and business channels with omnichannel Augmented AI, ensuring seamless, real-time handoffs to our expert human agents.

AI + HUMANS

Meet your customers anywhere.

Crescendo’s Omnichannel AI delivers instant, near-perfect responses across all business channels, combining AI precision with human expertise to enhance customer interactions, boost retention, and build brand loyalty.

Crescendo’s omnichannel AI easily supports all your business communication channels & customized Agentic AI, managed by Crescendo humans.

With near 100% accuracy and instant responses, you’ll build brand loyalty and increase customer retention.

Crescendo’s AI and humans will work with your team to deliver personalized interactions to your customers.

SCALE SUPPORT

Crescendo makes customer service
easy across every channel.

AVAILABILITY

Deliver support excellence to all your customers, anytime.

Available 24x7 across all channels.

Not only is Crescendo’s omnichannel AI available 24x7, but our humans are also available 24x7 for escalations. Your customers will never have to wait for an answer, even if they need to speak to a live agent.

MULTILIGUAL

Global support, seamlessly automated.

Our AI can seamlessly respond to 50+ languages — across any business channel.

Our live agents are ready to support any language for escalations, hand off, and ongoing knowledge creation. It’s time to put your knowledge base on autopilot with full human oversight.

Crescendo multilingual customer support platform.

MULTILIGUAL

Global support, seamlessly automated.

Our AI can seamlessly respond to 50+ languages — across any business channel.

Our live agents are ready to support any language for escalations, hand off, and ongoing knowledge creation. It’s time to put your knowledge base on autopilot with full human oversight.

EVERY CHANNEL

Voice, chat, and way more.

Wherever your customers are, we are too.

Crescendo supports all channels with our conversational AI. Our team will work with you to set up custom knowledge and agentic AI that meet your brand needs. Phone, voice, in-app, and more, we've got you covered.

The human-in-the-loop difference.

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf

CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin

COO, Rio

"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."

Thomas Mayerhofer

Customer Success Team Lead, Meister

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas

Vice President of Operations

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf

CEO, Webconnex

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.