AI-driven customer service
We're bringing a fresh perspective to customer experience with Augmented AI.
We've done all the hard work. You just switch it on.
our POSITION
We’re committed to ethical AI development and usage.
Security and privacy are paramount, upheld by stringent standards including SOC-2 Type II and HIPAA.
Our Misson
Our mission is to elevate customer experiences worldwide by making them more accessible for companies large and small, while enriching the lives of CX professionals.
Founding
Crescendo was hatched at General Catalyst.
Crescendo was hatched at General Catalyst by Anand Chandrasekaran and co-founders Andy Lee, Matt Price, and Dr. Slava Zhakov to disrupt the customer service industry by building vertically integrated contact centers powered by AI.
By aligning economic factors such as automation efficiency and human expertise, Crescendo transforms traditional cost-center models into AI-driven hubs of innovation. This approach not only automates repetitive tasks but also enhances customer interactions and improves the quality of work for service agents, setting a new standard for the industry.
By aligning economic factors such as automation efficiency and human expertise, Crescendo transforms traditional cost-center models into AI-driven hubs of innovation. This approach not only automates repetitive tasks but also enhances customer interactions and improves the quality of work for service agents, setting a new standard for the industry.
Executive Leadership
Matt Price
Chief Executive Officer, Founder
Slava Zhakov
Chief Technical Officer, Founder
Zack Urlocker
Chief Operating Officer
Tod Famous
Chief Product Officer, Founder
Tracy Ward
Head of HR
Ryan Berk
Head of Finance
Shervin Talieh
Founder, PartnerHero
Board of Directors
Andy Lee
Executive Chairman, Founder
Hemant Taneja
Board Member
Anand Chandrasekaran
Board Member, Founder
Extended Leadership
Steve Chrabaszewski
SVP Contact Center
Darnell Witt
SVP Solutions
Amy Merril
SVP Operations
Slava Sayko
SVP Engineering, Founder
Elevate and evolve your CX.
We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.
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