Crescendo was hatched at General Catalyst by Anand Chandrasekaran and co-founders Andy Lee, Matt Price, and Dr. Slava Zhakov to disrupt the customer service industry by building vertically integrated contact centers powered by AI.

By aligning economic factors such as automation efficiency and human expertise, Crescendo transforms traditional cost-center models into AI-driven hubs of innovation. This approach not only automates repetitive tasks but also enhances customer interactions and improves the quality of work for service agents, setting a new standard for the industry.