News

Experience next-level AI customer support with GPT-5 now available in Crescendo. From deeper insights to faster resolutions, AI-powered CX just got another upgrade.

In 2025, the artificial intelligence (AI) sector witnessed several significant venture capital (VC) investment deals globally. Here are some massive VC deals in AI startups.

Wondering what’s happening in the AI world? Here are the latest AI breakthroughs and news that are shaping the world around us!

The latest AI breakthroughs and innovations the healthcare and medical industries. Explore the crucial AI-related healthcare news in 2025. 

In this Omdia feature, Crescendo is spotlighted for redefining customer experience by fusing AI innovation with human expertise to deliver scalable, outcome-driven customer service across industries.

Discover latest AI breakthroughs, technologies and innovations transforming business, healthcare, content creation & more in 2025

Stay updated on the latest customer service industry news, AI advancements, layoffs, and CX trends from top companies like Intercom, Shopify, AT&T, and more.

Check out the latest news from Crescendo.ai, which includes news related to Crescendo CX Email Assistant, Data Assistant for Categories, Assistant Settings Version Control and more.

Crescendo expands its Augmented AI platform with new Agentic AI capabilities and a CX Data Assistant, achieving 99.8% accuracy in customer service responses.

Discover how DeepSeek challenges GPT-4o in CX, impacting LLM costs, AI performance & multi-LLM strategies. Explore Crescendo’s insights on speed, cost & resilience.

WSJ: Venture-capital firms are bringing AI and dealmaking to accounting, property management and other unglamorous fields.

Crescendo AI & PartnerHero hosted a NYC event with Fareed Zakaria & Ken Chenault, discussing AI’s role in CX and ethical innovation.

"New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily human-like responses."

Discover how AI is revolutionizing customer experience in the BPO industry on the latest TechSurge Podcast.

Generative AI is transforming industries, but the real payoff comes when leaders master two critical traits.

The adoption of AI is surging in call centers, but does AI have the potential to transform customer deflection to customer engagement?

Crescendo made headlines in Bloomberg after raising $50M and acquiring PartnerHero, adding 200+ customers and expanding staff worldwide.

With PartnerHero acquisition and a Series C raise valuing the company at $500M, Crescendo is poised for significant growth.

Responds to demand for augmented-AI platform by rapidly expanding global operations on six continents.

We’re excited to announce Crescendo AI's acquisition of PartnerHero and the launch of our combined offering: Augmented AI.

Crescendo names tech veteran Zack Urlocker as COO (Duo Security, MySQL, Zendesk) as company targets the enterprise.

Financing will accelerate growth of the company's augmented AI platform, set to disrupt the $741B global contact center market.

We’re excited to announce that Samir Sen and Anand Chandrasekaran are joining our innovative team to help achieve our ambitious goals.

Join our team if you're an experienced CX professional ready to redefine the industry, working with the latest AI to transform service for top companies.