News & Press

Co-founder Andy Lee, former CEO of Alorica, appointed CEO of Crescendo to lead AI-native customer experience platform scaling. Matt Price transitions to Strategic Advisor.

Crescendo has been named AI-Based Customer Solution of the Year by AI Breakthrough — recognized for its AI-Native architecture and Multimodal AI platform.

Alorica and Crescendo announce a strategic partnership to bring AI-native CX to enterprise live-channel operations across voice and chat at global scale.

Crescendo's Optimization Agent turns business requirements into a UAT-ready AI assistant in under an hour — with a self-improvement loop after launch.

Explore how Stewart Golf automated 75% of customer enquiries, delivered 24/7 support, and achieved four weeks of 100% CSAT with Crescendo AI

Grindr, Headspace, Lovepop, Nothing Bundt Cakes, and SQUIRE named winners of the inaugural Crescendo Customer Awards 2026 at Crescendo Live San Francisco.

Crescendo has been named a Newsweek AI Impact Awards 2026 winner in AI Customer Service, Best Outcomes — joining AWS, Intuit, Salesforce, and Zoom.

Crescendo names Will Newman as VP EMEA to lead European expansion. The former Confluent early hire brings 12+ years of AI and data infrastructure GTM expertise.

With $100M ARR in under two years, Crescendo launches in the UK and Europe to deliver scalable, AI-driven customer experience with measurable outcomes.

The Gold IMPACT Award recognizes Crescendo for redefining AI-powered customer experience and delivering measurable impact across customer support operations

At Shoptalk 2026, Crescendo unveils a context-aware AI Shopping Assistant with autonomous reasoning to personalize shopping experiences and increase revenue.

With 87% employee approval, Crescendo earns Great Place to Work Certification 2026 across the U.S., Philippines, Romania, South Africa, and Honduras.

Recognition spotlights a new model for enterprise customer engagement that eliminates channel-switching and delivers fast, intuitive AI-powered experiences

Crescendo introduces AI-native CX intelligence that analyzes conversations, surfaces operational shifts, and delivers trusted insights without complex reporting. (edited)

To help leaders navigate these challenges, Crescendo has introduced the AI Maturity Model, which defines four levels of AI adoption in contact centers, each representing a distinct stage of operational maturity.

Crescendo introduces a multi-provider AI architecture delivering enterprise-grade uptime, seamless failover, fast deployment, and compliance for global CX operations.

Crescendo launches Crescendo AI Multimodal Shopping Assistant to deliver exceptional online shopping support.

New three-part guarantee sets a higher standard for AI performance, launch speed, and customer satisfaction across CX automation.

TITV Host Akash Pasricha discusses the business of AI rollups and AI customer service with Crescendo Founder and CEO Matt Price.

Company continues rapid international expansion as it rewrites the standard for AI-powered CX and customer operations

Discover Crescendo’s August 2025 AI CX Platform upgrades, including AI Macros, Image IQ, context-aware chat, and GPT-5 for faster, smarter, and more personalized support.

Crescendo teams with Amazon Nova Sonic to launch 24/7 voice AI, enabling natural, personalized phone support and effortless handoffs that elevate CX quality.

WSJ: Venture-capital firms are bringing AI and dealmaking to accounting, property management and other unglamorous fields.

"New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily human-like responses."

Crescendo names tech veteran Zack Urlocker as COO (Duo Security, MySQL, Zendesk) as company targets the enterprise.

Financing will accelerate growth of the company's augmented AI platform, set to disrupt the $741B global contact center market.

We’re excited to announce that Samir Sen and Anand Chandrasekaran are joining our innovative team to help achieve our ambitious goals.

With Crescendo's AI Shopping Assistant, customers average 24% chat-to-order conversion, with peaks as high as 58%.

Crescendo introduces Multimodal AI, the world’s first CX innovation unifying voice, text, and visuals in the same conversation, disrupting and reshaping customer experience forever.

Experience next-level AI customer support with GPT-5 now available in Crescendo. From deeper insights to faster resolutions, AI-powered CX just got another upgrade.

In this Omdia feature, Crescendo is spotlighted for redefining customer experience by fusing AI innovation with human expertise to deliver scalable, outcome-driven customer service across industries.

Check out the latest news from Crescendo.ai, which includes news related to Crescendo CX Email Assistant, Data Assistant for Categories, Assistant Settings Version Control and more.

Crescendo expands its Augmented AI platform with new Agentic AI capabilities and a CX Data Assistant, achieving 99.8% accuracy in customer service responses.

Discover how DeepSeek challenges GPT-4o in CX, impacting LLM costs, AI performance & multi-LLM strategies. Explore Crescendo’s insights on speed, cost & resilience.

Discover how AI is revolutionizing customer experience in the BPO industry on the latest TechSurge Podcast.

Generative AI is transforming industries, but the real payoff comes when leaders master two critical traits.

The adoption of AI is surging in call centers, but does AI have the potential to transform customer deflection to customer engagement?

With PartnerHero acquisition and a Series C raise valuing the company at $500M, Crescendo is poised for significant growth.

Join our team if you're an experienced CX professional ready to redefine the industry, working with the latest AI to transform service for top companies.

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