News

Get the scoop on Crescendo, including team updates, big announcements, press highlights, and can’t-miss events shaping the future of customer experience.

January 27, 2025

Revolutionizing CX with AI: Crescendo x PartnerHero NYC Live Event with Fareed Zakaria & Ken Chenault

Crescendo and PartnerHero’s exclusive NYC event brought together industry leaders to explore the future of customer experience through Augmented AI. With insights from Fareed Zakaria, Ken Chenault, and Crescendo founding leadership, the event highlighted the transformative power of AI, balancing technology with human connection, and ethical innovation in CX.

The Wall Street Journal: Now Wanted in Silicon Valley — Ho-Hum Businesses With Thin Profit Margins

WSJ: Venture-capital firms are bringing AI and dealmaking to accounting, property management and other unglamorous fields.

January 27, 2025

Forbes

Forbes: Efficiency Meets Empathy — How AI Is Redefining Customer Service

"New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily human-like responses."

December 18, 2024

Tech Surge

TechSurge: Industries at the Intersection — Customer Experience

Discover how AI is revolutionizing customer experience in the BPO industry on the latest TechSurge Podcast.

November 4, 2024

Inc.

Inc: To Make AI Pay, Master 2 Power Traits

Generative AI is transforming industries, but the real payoff comes when leaders master two critical traits.

October 16, 2024

The Economist

The Economist: Can artificial intelligence rescue customer service?

The adoption of AI is surging in call centers, but does AI have the potential to transform customer deflection to customer engagement?

October 16, 2024

News

Bloomberg: AI Startup Hits $500 Million Valuation to Rival Contact Centers

Crescendo made headlines in Bloomberg after raising $50M and acquiring PartnerHero, adding 200+ customers and expanding staff worldwide.

October 5, 2024

News

Crescendo – the next episode!

With PartnerHero acquisition and a Series C raise valuing the company at $500M, Crescendo is poised for significant growth.

October 2, 2024

News

Crescendo Acquires Customer Operations Innovator PartnerHero

Responds to demand for augmented-AI platform by rapidly expanding global operations on six continents.

October 2, 2024

News

PartnerHero + Crescendo = Augmented AI

We’re excited to announce Crescendo AI's acquisition of PartnerHero and the launch of our combined offering: Augmented AI.

October 2, 2024

Team

Crescendo Names Zack Urlocker as COO, Targets the Enterprise

Crescendo names tech veteran Zack Urlocker as COO (Duo Security, MySQL, Zendesk) as company targets the enterprise.

September 19, 2024

News

Crescendo Closes $50M in Financing with Latest Round Led by General Catalyst

Financing will accelerate growth of the company's augmented AI platform, set to disrupt the $741B global contact center market.

September 11, 2024

We're Welcoming Two New Hires

A goal as ambitious as ours requires a pretty special team. We’re excited to announce that Samir Sen and Anand Chandrasekaran are joining us.

May 1, 2024

Team

Crescendo Calling… We’re Hiring

Join our team if you're an experienced CX professional ready to redefine the industry, working with the latest AI to transform service for top companies.

March 27, 2024

Elevate and evolve your CX.

We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.

Schedule a demo