Forbes: Efficiency Meets Empathy — How AI Is Redefining Customer Service

Forbes Excerpt
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Enter Crescendo, a company that seems to combine the best of all these approaches into one. Crescendo’s model marries the intelligence of bots with the empathy of humans, creating what they call “Augmented AI.” Both bots and humans work for the same company, so there’s no confusion between the two.

Think of it as a perfectly choreographed tango, where each partner knows when to lead and when to follow. This balance allows Crescendo to automate up to 90% of pre-sales queries while resolving 60% of post-sales issues, all without losing the human touch.

Crescendo’s augmented AI platform has been engineered for efficiency and reliability. It can go live in just two weeks and become fully operational within a month, leveraging the latest advancements in large language models (LLMs) alongside proprietary customer data. This enables Crescendo to automatically handle up to 99% of customer queries with exceptional accuracy and seamless handoffs to human domain experts for the most complex issues.

Read the full article on Forbes.