Extended Team

It’s more than AI.
‍It's AI backed by humans, performing as an extention of your team.

Crescendo can instantly scale your team — adding 24x7 support across 50+ different languages with live human handoff.

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CX PLATFORM

Extended team

Powered by real people.
That’s how we achieve 99.8% resolution accuracy.

Your extended Crescendo team is here to help. We continually test, analyze, and update your knowledge base to ensure your AI is delivering great results. And by having fast, smooth handoffs to live human customer service experts, we ensure the highest level of quality. Schedule a demo to find out how you can deliver better customer service at lower costs within weeks.

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CASE STUDIES

See how companies have put our AI-powered customer service platform to the test, delighting customers and driving real results.

WEBCONNEX

Webconnex grows sales without scaling CX support costs.

A leading provider of event management solutions needed a sustainable way to scale customer support as event dates neared and inquiries surged.

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ELECTRONICS

A powerful ecommerce product launch.

In competitive e-commerce, a hearing aid provider needed to enhance customer service to meet the unique needs of their customers and stay competitive.

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ELECTRONICS

Electronics company has a powerful ecommerce launch.

In competitive e-commerce, a hearing aid provider needed to enhance customer service to meet the unique needs of their customers and stay competitive.

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RIO

Rio launches new product with advanced AI CX support.

Crescendo empowered Rio’s Kickstarter success with an AI-driven CX assistant, streamlining customer support and positioning Rio for scalable growth.

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The human-in-the-loop difference.

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

We provide fully managed omnichannel customer experiences by combining advanced AI with human expertise, ensuring seamless service and deflection management — so you can focus on being the hero.

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"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf
CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin
COO, Rio

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas
VP of Operations, Nano

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.