#1 Voice of Customer (VoC) Platform
Automated CSAT Score and Sentiment Analysis
Crescendo’s AI-powered VoC platform automatically analyzes every customer interaction to calculate CSAT and sentiment scores, without relying on manual surveys.
It evaluates tone, conversation flow, keyword usage, resolution speed, and outcomes to deliver accurate, real-time insights.
Reporting: The platform provides detailed, agent-level CSAT reports, highlights drivers behind high and low scores, and recommends actionable improvements, enabling CX leaders to train teams using data-driven insights.
Smart Categorization for Smarter Support
Crescendo’s auto-categorization feature uses AI to analyze every customer interaction and automatically tag it under relevant categories like billing, technical issues, returns, or product inquiries.
This helps businesses easily:
- Identify the most frequent customer issues,
- Explore average CSAT for each category, and
- Track patterns of spikes in specific queries.
Explore the Reasons for Handoffs
Our AI-powered Voice of Customer tools show exactly why conversations get handed off to a human. It also helps you spot products or services that frustrate customers, especially when problems are too complex or emotional for AI alone to handle.
You can see which issues your AI struggles with, so you can improve workflows and train your team better.
Voice of Customer (VoC) Platform with Advanced AI
VoC for Technical Issues
Crescendo’s VoC tools are powerful enough to detect technical issues like duplicate accounts, payment fraud, suspicious transactions, faulty returns, and system errors, supporting not just the customer service team but the entire business with 360° insights.
Beyond VoC: A Complete Customer Support Platform
Crescendo is way more than a Voice of Customer tool. It’s an all-in-one solution that combines AI live chat, voice agents, email automation, and fully managed support with human-in-the-loop, plus 35+ powerful features to streamline your entire customer service operation.
And the best part? Everything’s bundled into one simple, pay-per-resolution rate, no hidden costs, no complexity.
The human-in-the-loop difference
Get a Preview of Crescendo's Customer (VoC) Dashboard