April 23, 2025

Best 7 Multilingual Chatbots for Businesses - 2025 Edition

Medha Mehta

Looking to support customers in multiple languages without hiring a global team? In this 2025 edition, we’ve shortlisted the 7 best multilingual chatbots that help businesses automate customer support, scale globally, and deliver personalized experiences—no matter the language.

Top Multilingual Chatbots for 2025

Let’s explore each multilingual chatbot provider’s core services, features, pros and cons, and pricing.

1. Crescendo.ai

Languages Supported: Over 50 languages, including English, Spanish, Hindi, Dutch, Chinese, Italian, German, Greek, Japanese, French, Arabic, Urdu, Filipino, and many others.

6 Core services offered in multiple languages:

Multilingual AI chatbots: Crescendo.ai’s next-gen chatbots chat with customers and solve their queries instantly in the customers’ preferred language.
Voice assistants: The AI voice assistant is able to talk to customers in multiple languages fluently.
Email ticketing support: Its powerful AI automatically replies to the email tickets in whichever language the customers have sent the email.
Knowledgebase management: If support staff or AI assistants need to share knowledge base articles with customers for further assistance or self-service, Crescendo.ai can automatically translate and deliver these articles in the customer's preferred language.
Multilingual insights: Crescendo.ai can generate detailed insights, conversation summaries, improvement recommendations, category analysis, and other reports in multiple languages as well.
Unique- real human support: Crescendo.ai has a team of 3,000+ global support representatives (from the PartnerHero acquisition) that you can use as your extended team to provide multilingual support without any extra cost.

Ideal for: Any businesses with a global customer base that are looking for omnichannel AI support, CX automation, sentiment-driven support optimization, and real-human support.

Strengths:

Comprehensive multilingual support in six core areas.
A complimentary outsourcing support with real support representatives on a global scale, which is a rare service. (This is an optional service at free of cost; if you already have a team of support representatives, you can opt out of this) .
Onboarding, workflows, and integration are 100% handled by the Crescendo team for free.
Omnichannel support and knowledgebase management.
Services from QA experts and compliance specialists are covered in the pricing.
Advanced analytics and reports.

Weaknesses:

The complete onboarding and staff training may take up to 2 to 3 months.
It is an all-inclusive fully managed customer service platform with 20+ features and chatbots are just one part of it. If you’re looking just for “chatbots”, it might be an expensive solution for you.

Pricing: Per-resolution pricing, which includes all the features, multilingual 24*7 support, and support from CX executives to handle the triage and hand-offs.

2. Forethought.ai

Languages Supported: 30+ languages. Core AI features are primarily optimized for English, with expanding multilingual capabilities under development.

Also check out chatbot comparison: Forethought.ai vs. Crescendo.ai

4 Core services offered (language support may be limited):

AI-powered chatbots (Solve): Forethought’s Solve AI automatically handles repetitive customer queries using generative AI. While it delivers fast resolutions, multilingual capabilities are not a standout feature yet.
Email ticketing automation (Triage): Forethought’s Triage tool categorizes and routes tickets efficiently, primarily operating in English, with early support for some major languages.
Agent Assist (Assist): While agents get real-time suggestions and relevant knowledge base links, translation features are not natively emphasized.
Knowledge base search (Discover): Forethought enhances self-service by surfacing answers directly from the help center, but without automatic multilingual delivery.

Ideal for: Mid to large-sized enterprises seeking faster ticket resolution through automation and AI-driven productivity tools, especially in English-dominant customer bases.

Strengths:

Seamless integration with existing help desks (e.g., Zendesk, Salesforce).
AI tools like Solve, Triage, and Assist streamline agent workflows and reduce resolution time.
Strong focus on agent productivity and deflection of low-value tickets.
Backed by robust generative AI capabilities.

Weaknesses:

Limited native multilingual support compared to competitors.
No real human support services bundled.
No voice assistant or 24/7 human backup layer.
Primarily focused on English-language markets.
No clear per-resolution pricing model; pricing is custom and may scale steeply with usage.

Pricing: Custom pricing based on usage volume and feature sets. Typically charged per agent per month, with AI module add-ons. No per-resolution pricing or bundled human support.

3. Intercom

Languages Supported: Over 40 languages, including English, French, Spanish, German, Portuguese, Italian, Dutch, Japanese, and more.

5 Core services offered in multiple languages:

AI chatbots (Fin): Intercom’s Fin chatbot is powered by OpenAI and trained on your help center. It supports multilingual conversations, automatically responding in the customer’s language.
Live chat & messaging: Intercom’s messenger interface supports multilingual interactions, allowing agents and bots to switch between languages seamlessly.
Email & ticketing support: Email conversations can be handled in different languages, with automated workflows and routing available.
Help center & knowledge base: Help articles can be created in multiple languages, and customers are shown the correct version based on browser settings or preferences.
Agent Assist & macros: Intercom offers tools to assist human agents during live chats, but translations and suggestions are language-dependent and require manual setup for multilingual macros.

Ideal for: Startups, SaaS companies, and high-growth teams looking to unify live chat, automation, and email into a single, visually appealing, user-friendly support solution.

Strengths:

Sleek, customizable messenger interface for in-app and web support.
Strong multilingual capabilities across chat, bots, and help centers.
Combines marketing, sales, and support tools into one platform.
Pre-built workflows, automation, and integrations with CRMs and product tools.
AI chatbot (Fin) is included in higher-tier plans and improves rapidly over time.

Weaknesses:

Human support representatives are not provided by Intercom.
Complex pricing with multiple add-ons for AI, automation, and analytics.
Voice support is not natively included.
Setup and customization for multilingual macros and flows may require technical support.
No 100% managed onboarding like Crescendo.ai offers.

Pricing: Tiered pricing based on seats, with additional charges of $0.99 per resolution for AI chatbot (Fin), advanced automation, and product tours. Here are the pricing details.

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4. Haptik

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Languages Supported: Over 135 languages, including English, Hindi, Gujarati, Tamil, Bengali, Marathi, Arabic, Spanish, French, and mixed languages like Hinglish and Spanglish.

6 Core Services Offered in Multiple Languages:

AI Chatbots: Haptik's chatbots, powered by their Linguist Pro module, deliver human-like conversations in the user's preferred language. They support automatic language detection and seamless switching between languages.
Voice Assistants: Haptik offers voice-first AI agents capable of understanding and responding in multiple languages, providing natural and intuitive voice interactions.
Email Ticketing Support: While Haptik primarily focuses on chat and voice channels, it integrates with existing helpdesk systems to route and manage email tickets, ensuring consistent support across channels.
Knowledge Base Management: Haptik's AI can interface with your existing knowledge base to provide accurate answers in multiple languages. However, it requires manual addition of responses in each supported language, as it doesn't auto-translate content.
Multilingual Insights: Through its analytics dashboard, Haptik provides insights into customer interactions across different languages, helping businesses understand and improve multilingual customer experiences.
Omnichannel Support: Haptik enables businesses to deploy AI assistants across various platforms, including WhatsApp, Facebook Messenger, web, and mobile apps, ensuring consistent multilingual support wherever customers are.

Ideal for: Enterprises and businesses aiming to provide scalable, multilingual customer support across various digital channels, especially those targeting diverse linguistic markets.

Strengths:

Extensive multilingual support, including regional dialects and mixed languages.
Advanced AI capabilities with natural language understanding tailored for diverse languages.
Seamless integration across multiple digital platforms for omnichannel support.
Customizable AI agents that can be tailored to specific business needs and languages.

Weaknesses:

Manual effort required to input responses in each supported language, as there's no automatic translation feature.
Limited emphasis on email ticketing support compared to chat and voice channels.
Lack of bundled human support services; businesses need to manage human support separately.

Pricing: Gated pricing. Haptik offers custom pricing based on specific business requirements. Interested businesses should contact Haptik directly for a detailed quote.

5. Freshchat

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Languages Supported: Freshchat supports over 50 languages, including English, Hindi, Gujarati, Tamil, Bengali, Marathi, Arabic, Spanish, French, German, Japanese, Korean, Chinese (Simplified and Traditional), and mixed languages like Hinglish and Spanglish.

6 Core Services Offered in Multiple Languages:

AI Chatbots (Freddy Self-Service): Freshchat's AI-powered bots can be configured in multiple languages, allowing businesses to provide automated support that resonates with a global audience.
Live Chat & Messaging: The platform enables real-time conversations in various languages, ensuring that customers receive support in their preferred language.
Email Ticketing Support: While Freshchat primarily focuses on chat-based interactions, it integrates seamlessly with Freshdesk to manage email tickets, facilitating multilingual email support.
Knowledge Base Management: Businesses can create and manage FAQs and help articles in multiple languages, providing self-service options that cater to diverse customer bases.
Multilingual Insights: Freshchat offers analytics and reporting tools that help businesses gain insights into customer interactions across different languages, aiding in performance evaluation and strategy formulation.
Omnichannel Support: Freshchat supports various communication channels, including web chat, mobile apps, WhatsApp, Facebook Messenger, and more, all with multilingual capabilities.

Ideal for: Businesses aiming to provide comprehensive, multilingual customer support across multiple channels, especially those looking to integrate chatbots and live chat into their customer service strategy.

Strengths:

Extensive multilingual support across various customer touchpoints.
Seamless integration with other Freshworks products, enhancing overall customer support capabilities.
User-friendly interface with robust analytics and reporting tools.
Flexible deployment across multiple platforms and devices.

Weaknesses:

Some advanced features, like AI-powered bots, are available only in higher-tier plans.
Initial setup and configuration for multilingual support may require additional time and resources.

Pricing:

Free Plan: $0/month for up to 10 agents, offering basic chat functionalities.
Growth Plan: $19/agent/month (billed annually), includes additional channels and 2,000 bot sessions.
Pro Plan: $49/agent/month (billed annually), offers advanced features like custom dashboards and multiple SLA policies.
Enterprise Plan: $79/agent/month (billed annually), includes skills-based assignments and enhanced security features.

6. Tidio

Languages Supported: Tidio's Lyro AI chatbot supports 12 languages, including English, Spanish, German, Portuguese, French, Dutch, Swedish, Norwegian, Slovene, Polish, Danish, and Italian. The chat widget and dashboard can be localized into additional languages such as Hindi, Arabic, Chinese, Japanese, Korean, Russian, and more, making it total 20 languages.

6 Core Services Offered in Multiple Languages:

AI Chatbots (Lyro): Tidio's Lyro AI chatbot can automatically detect and respond in the user's language, providing real-time support across multiple languages. It leverages your existing knowledge base to deliver accurate answers without manual translation.
Live Chat & Messaging: Tidio offers real-time chat capabilities with multilingual support, allowing businesses to communicate with customers in their preferred language. The chat widget can be customized to display in various languages based on user preferences.
Live Chat & Messaging: Tidio's chat widget auto-detects browser language and displays the chat interface accordingly.
Email Ticketing Support: Tidio's Helpdesk system allows managing customer queries efficiently, with support for multiple languages.
Knowledge Base Management: Tidio offers an AI-powered knowledge base that provides contextual responses in multiple languages.
Multilingual Insights: Analytics dashboard provides metrics on live chats, tickets, and AI performance across different languages.
Omnichannel Support: Tidio integrates with platforms like Messenger, WhatsApp, and email, offering consistent multilingual support across channels.

Ideal for: Small to medium-sized businesses seeking an affordable, user-friendly platform that combines AI-powered chatbots with live chat and email support, offering multilingual capabilities to serve a global customer base.

Strengths:

Comprehensive multilingual support across chatbots, live chat, and knowledge base.
User-friendly interface with easy setup and customization.
Affordable pricing plans suitable for small and medium businesses.
Integration with various platforms like Shopify, WordPress, and social media channels.

Weaknesses:

Some advanced features, such as automatic language switching in the chat widget, are only available in higher-tier plans.
No native voice assistant support.
Limited human support services; businesses need to manage human support separately.

Pricing:

Free Plan: Includes 50 live chat conversations, 50 Lyro AI conversations, and 100 chatbot interactions per month.
Starter Plan: $29/month, offering 100 live chat conversations, email ticketing, and basic analytics.
Growth Plan: $59/month, includes 2000 live chat conversations, advanced analytics, and additional features.
Lyro AI Chatbot Plan: Starts at $39/month for 50 AI chatbot conversations, with higher tiers available for increased usage.

7. Zendesk

Languages Supported: Over 40 languages, including English, Spanish, French, German, Japanese, Hindi, Arabic, and more.

6 Core Services Offered in Multiple Languages:

AI Chatbots: Zendesk AI agents automatically handle queries in the customer’s preferred language.
Live Chat & Messaging: Real-time multilingual conversations with automatic language detection.
Email Ticketing Support: Supports multilingual email management and routing with macros and workflows.
Knowledge Base Management: Help center articles can be published in multiple languages.
Multilingual Insights: Analytics dashboards support language-based performance tracking.
Omnichannel Support: Consistent multilingual support across chat, email, phone, and social platforms.