Updated May 16, 2024.
To support the delivery of our service, Crescendo engages certain Subprocessors to process Customer Personal Data in accordance with the terms and conditions of our Data Processing Addendum (available at https://crescendo.ai/master-services-agreement/).
The following table lists the Subprocessors, their function, and location.
Name | Purpose | Data Shared with Subprocessor | Location | Links to subprocessor resources
Google Cloud Platform | Cloud Service Provider | Real-time application and Storage of data | United States |
[Privacy Resource Center]|
Google Palm 2, Gemini | AI Service Provider | Transcripts | United States |
[Privacy Resource Center]|
OpenAI | AI Service Provider | Real Time conversations, Transcripts, and CX Insights | United States |
[OpenAI Privacy Statement] |
Twilio | Telephony | Voicebot and inbound Telephony | United States |
[Twilio GDPR Whitepaper]|
Zendesk | Cloud-based Customer Service Platform | Communications Content such as cloud recordings or in-meeting chat transcripts | United States |
[Compliance Certifications and Memberships] |
Azure | Text to Speech | Real Time conversations | United States |
[Azure Privacy] |
Deepgram | Automatic Speech Recognition | Call Recordings | United States |
[Deepgram Privacy Policy] |
Sendgrid (Twilio) | Outbound Emails | Transcripts | United States |
[Twilio Privacy Policy]|
Slack | Messaging | Transcripts | United States |
[Slack Privacy Policy] |
Redis | Cache | Transcripts | United States |
[Redis Privacy Policy]|
Elastic | Analytics Data Storage | Reporting data |
[Elastic Privacy Policy] |
As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customers account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here.