Third-Party Subprocessors & Affiliates

Third-Party Subprocessors & Affiliates

Updated May 16, 2024

To support the delivery of our service, Crescendo engages certain Subprocessors to process Customer Personal Data in accordance with the terms and conditions of our Data Processing Addendum (available at The Crescendo MSA). The following table lists the Subprocessors, their function, and location.

Name Purpose Data Shared with Subprocessor Location Links to subprocessor resources
Google Cloud Platform Cloud Service Provider Real-time application and Storage of data United States Privacy Resource Center
Google Palm 2, Gemini AI Service Provider Transcripts United States Privacy Resource Center
OpenAI AI Service Provider Real Time conversations, Transcripts, and CX Insights United States OpenAI Privacy Statement
Twilio Telephony Voicebot and inbound Telephony United States Twilio GDPR Whitepaper
Zendesk Cloud-based Customer Service Platform Communications Content such as cloud recordings or in-meeting chat transcripts United States Compliance Certifications and Memberships
Azure Text to Speech Real Time conversations United States Azure Privacy
Deepgram Automatic Speech Recognition Call Recordings United States Deepgram Privacy Policy
Sendgrid (Twilio) Outbound Emails Transcripts United States Twilio Privacy Policy
Slack Messaging Transcripts United States Slack Privacy Policy
Redis Cache Transcripts United States Redis Privacy Policy
Elastic Analytics Data Storage Reporting data United States Elastic Privacy Policy

As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customers account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here.

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