Developing a production-ready CX AI solution requires significant resources, ongoing maintenance, and specialized expertise.
Think of it like this: you can spend months building an in-house AI solution and likely achieve 85% functionality. But that final 15% — the part that separates a decent chatbot from a truly exceptional customer experience — can become a resource black hole, consuming countless hours and draining your budget.
Your customers expect accurate, reliable information, delivered instantly. So what if your AI confidently provides incorrect information or generates nonsensical responses? It’s a surefire way to damage your brand reputation and send customers fleeing to your competitors.
