AuGmented ai at its best

#1 AI-powered customer service platform.

Crescendo’s cutting-edge AI-powered customer service is transforming the industry by seamlessly integrating next-gen augmented AI with human intelligence.

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Leaders in CX

All-in-one AI-powered customer service.

Everything you need is included.

We cover chat + email + phone customer service with 24/7/365 coverage in every language on a global scale.

Human in the loop.

Augmented AI + an international team of over 3,000 skilled customer service representatives ensure every customer query is resolved with precision and care.

Savings at core.

Reduce your existing CX cost by at least 20% with Crescendo's excellent AI-powered customer support.

cAPABILITIES

Analytics at it's best.

Real-time CSAT tracking.

Crescendo’s AI-powered customer service technology automatically calculates CSAT scores for 100% of transactions through advanced analysis of tone, resolution time, keyword usage, and other key factors.

Insightful performance dashboards.

Gain visibility into performance with data-driven dashboards, highlighting strengths, query patterns, intents, customer sentiments, resolution times, categories, and areas for improvement.

Tailored performance feedback.

We detect recurring pain points or service gaps that negatively impact CSAT and provide actionable recommendations for agents to enhance their skills.

wE GOT YOU COVERED

Hassle-free CX outsourcing.

We handle everything.

We cover everything from onboarding to dashboard setup, staff training, reports creation, and anything you require to get started, providing a hands-free experience.

Scalability at your fingertips.

Crescendo easily adjusts to fluctuating support demands without the need to hire or train new staff. We manage seasonal spikes or rapid growth without operational bottlenecks.

Consistent quality is standard.

Our AI-powered customer support ensures every customer interaction aligns with your brand’s standards. It analyzes customer behavior and preferences, enabling tailored responses that resonate.

QUALITY FIRST

AI-Powered Customer Insights
Performance-Based Pricing.

Crescendo's AI for customer insights empowers your business to proactively address customer needs, delivering exceptional CX to achieve loyalty and long-term success. We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.

Other

Solutions

crescendo

& partnerhero

AI
(SaaS)

Augmented AI
(Humans + Tech)

Deflection

Engagement

Handoff

Collaboration

Costly Implementation

Implementation Included

Costly Managed Service

Full Service

Engineering Costs

Integrations Included

Quality Measured

Quality Guaranteed

AI-driven customer service

What is Crescendo.ai?

Crescendo is a customer service outsourcing solution that combines Augmented AI and human expertise to deliver exceptional CX. Leveraging advanced AI for customer insights, it analyzes query intent, customer sentiment, resolution time, and automated CSAT scores. These insights help improve query resolution, identify fluctuating CX demands through category analysis, and optimize operations to enhance satisfaction and loyalty.

Seamlessly translate between languages without missing a beat.

50+ Languages

Humans in the loop.
+3,000 of globally.

Reduce CX support costs by 20% at launch, to improve and scale bandwidth.

20% Cost Savings

Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.

75% Instant Resolution

Say goodbye to surveys with fully automated quality monitoring.

100% VoC

Resolve inquiries around-the-clock, faster than top agents.

24/7 Support

Discover how Augmented AI for customer insights can transform your CX.

Download our Solution Brief on the Crescendo and PartnerHero full-stack platform to learn how you can unleash extraordinary customer service at lower cost.