meet crescendo

Crescendo is the only AI-powered CX solution that blends outsourcing and technology for guaranteed outcomes every time.

AI is completely reshaping the CX landscape, and we’re helping you mature at speed.

We’re committed to ethical AI development and usage.

Security and privacy are paramount, upheld by stringent standards including SOC-2 Type II and HIPAA.

Crescendo is the world’s first all included service of smart AI technology and skilled CX experts coming together to increase customer engagement and decrease costs.

Founding

Crescendo was hatched at General Catalyst

Crescendo was hatched at General Catalyst by Anand Chandrasekaran and co-founders Andy Lee, Matt Price, and Dr. Slava Zhakov to disrupt the customer service industry by building vertically integrated contact centers powered by AI.By aligning economic factors such as automation efficiency and human expertise, Crescendo transforms traditional cost-center models into AI-driven hubs of innovation. This approach not only automates repetitive tasks but also enhances customer interactions and improves the quality of work for service agents, setting a new standard for the industry.

Careers

We’re the best managed solution out there — but not just because of our smart technology.

The super humans behind Crescendo are also making waves in a big way.

Crescendo’s human expertise is what sets us apart from the other guys. When you pull brilliant minds from every corner of the world and every way of thinking, you need more than good intentions to make it sing.

Check out our open roles to see if you’re our next super human.

See Open Roles →