The First AI-Native Contact Center

Guaranteed outcomes in weeks, not months - powered by AI + Superhumans.
Get a Demo
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Every Channel
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Every Customer
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Every Outcome
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Performance Guarantee

Great on their own. Unstoppable together.

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World's smartest, auto-tuning AI for CX with over 99.8% accuracy.
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All channels covered with AI agents, including: Chat, Voice, and Email.

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Seamless 24x7 handoff to the industry's best Superhuman agents.
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QA and business insights on 100% of interactions.
Get a Demo

Say hello to Multimodal AI

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.
See it in actionOr, give it a whirl →
play Play Demo

Introducing Shopping Assistant

Finally—the end of the endless scroll. Help shoppers  move from discovery to post-purchase with confidence through a natural exchange.
See it in actionOr, give it a whirl →
play Play Demo

Great on their own. Unstoppable together.

A checkmark in a circle
World's smartest, auto-tuning AI for CX with over 99.8% accuracy.
A checkmark in a circle
All channels covered with AI agents, including: Chat, Voice, and Email.

A checkmark in a circle
Seamless 24x7 handoff to the industry's best Superhuman agents.
A checkmark in a circle
QA and business insights on 100% of interactions.
Get a Demo

Say hello to Multimodal AI

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.
See it in action
Or, give it a whirl →
play Play Demo

Introducing Shopping Assistant

Finally—the end of the endless scroll. Help shoppers  move from discovery to post-purchase with confidence through a natural exchange.
See it in action
Or, give it a whirl →
play Play Demo

Individually, they're best in class. Together, they're game-changing.


A checkmark in a circle
World's smartest, auto-tuning AI for CX with over 99.8% accuracy.
A checkmark in a circle
All channels covered with AI agents, including: Chat, Messaging, Voice, Email.

A checkmark in a circle
Seamless 24x7 handoff to the industry's best Superhuman agents.
A checkmark in a circle
QA and business insights on 100% of interactions.
Together at last
The best AI for CX
The best BPO
Together at last
Built for mid-market agility. Proven at enterprise scale.

AI-powered CX that delivers outcomes - guaranteed.

For Mid-Market

Level up your CX without building a call center from scratch. Get world-class expertise and always-on support without the cost or complexity of an in-house team

For Enterprises

A scalable, AI-native platform backed by infinite capacity. Guaranteed consistency, compliance, and seamless integration with your existing stack.

meet crescendo
Not just AI.
Not just outsourcing.
It’s the perfect combination of both.
Go live in <60 Days
Outcome Based Pricing
Performance Guarantee
In a world of deflection and delay, we deliver.

AI + Superhumans working together to resolve what bots can’t and BPOs won’t - fast, effortless, and guaranteed.

headset
AI Assistants
Instant resolution across chat, voice, and email. Auto-tuning for accuracy and clean contextual escalations.
sparkles
AI Operations
Continuous optimization, guardrails, and analytics to keep resolutions high, response times low, and CX on target.
hand
Superhumans
Multilingual experts handle high-value cases with AI assistance for speed, empathy, and precision.
Built to work with every tool your team already uses. No rip-and-replace. No wasted spend.
CRM Integrations
Knowledge integrations
3rd Party Integrations
Your internal team
Leapfrog your maturity

Level 04  /  Autonomous

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5+ Channels

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90% Volume

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Proactive AI

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Auto Quality

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Business Outcomes

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Autotuned Handoffs

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Proactive Insights

Level 03  /  AI Native

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5+ Channels

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60% Volume

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Multimodal AI

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Total Quality

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AI + Labor Outcomes

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Perfect Handoffs

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Business Insights

Level 02  /  AI Bolt-On

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1-2 Channels

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30% Volume

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Agentic AI

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AI Quality

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AI Outcomes

Level 01  /  Workflow

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0 Channels

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5% Volume

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IVR

from our customers
RACHIO
LOVEPOP
MEISTER

“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”

Anthony Tedesco
Head of Customer Support Operations
Before and After Crescendo

‍‍Trustpilot Score: Before: 3.6 / After: 4.3
‍Email first reply time: Before: 7hr 29min / After: 18sec.
‍Volume Handled: Before: normal capacity / After: double the volume with fewer people

"I contacted the email address listed on the original order confirmation on a Sunday evening. Within ONE MINUTE... I received a response, an outline of what they could do and I had a resolution within 20 minutes."

Pamela
Lovepop Customer
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No Setup Fees.
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Spike Protection: Don’t pay for unexpected volume.
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A fully managed, AI-native contact center in 12 weeks, or you get your money back.
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Best-in-class AI performance guaranteed
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You will never pay for DSATs from either the AI or a Superhuman.

"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service.”

Thomas Mayerhofer
Customer Success Team Lead

From our customers

Not hype
Not promises
Just outcomes

"It's been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us.

your roi, guaranteed

Improve user ratings in 4 weeks
Lovepop’s score jumped from 3.6 to 4.3.
7 hours → 18 seconds
Cut email response times dramatically - from hours to seconds.
15% average cost savings
Immediate cost savings with Crescendo.
2x volume, same team
Handle double the volume with fewer people, no seasonal hiring.

the only model with skin in the game

Others sell seats and licenses. We earn our keep.

The Old Way
The Crescendo Way
Setup & Maintenance
Big upfront fees. Endless consultants.
No setup fees. We handle everything.
Performance & Quality
You pay whether they deliver or not.
Total Outcome Guarantee quality, speed, and customer satisfaction, guaranteed.
Hiring & Staffing
Costly, high-turnover 24/7 teams.
Multilingual “superhumans,” ready to scale on day one.

We’re committed to ethical AI development and usage.

Security and privacy are paramount, upheld by stringent standards including SOC-2 Type II and HIPAA.
moving ai and people forward together.
Join us in building the future of CX, where AI and people amplify each other. If you’re looking for more than just a job, come be part of a team redefining how the world connects with customers.
Explore Careers →
SCHEDULE A DEMO

The most expensive customer interaction is one that never happens.

Get a Demo
PRODUCT
AI CX AssistantsAgent AssistCX InsightsManaged AI ServicesBrand Aligned Support
Industries
Retail and eCommerceFinancial ServicesConnected DevicesHealth & Wellness
SOLUTIONS
AI & Human IntegrationVoC InsightsEmail AutomationVoice AgentsLive ChatAgentic AIHuman in the Loop
Resources
BlogCustomer StoriesNewsCompanyCareers
Legal
Terms of UsePrivacy PolicyCookie Policy
Your Privacy Choices
Notice at Collection
© Crescendo 2026

Outcomes

Simplified
Delivered
Guaranteed
Simplified

Outcomes

SimplifIed

Simplified

Simplified

Simplified

Guaranteed outcomes in weeks, not months - powered by AI + Superhumans.
Get a Demo
check
Every channel
check
Every customer
check
Every outcome
check
Performance guarantee

The First AI-Native Contact Center

Guaranteed outcomes in weeks, not months - powered by AI + Superhumans.
I have your account pulled up and want to confirm that you’re referring to your   most recent order of The Maddy Sweater in size Medium?
comment
waveform-lines
Yes, that’s the one. I’m about to walk into a busy part of town. Let me switch to voice.
No problem.  Let me know when you’re ready.
I’m here. I received the sweater, but there’s a small hole in the sleeve.
Here’s the picture i took yesterday

Meet Crescendo’s

New AI Suite

arrow-right

Representative please.
I’m sorry...I can’t help you with that...try asking me something else.
Representative!  X&*%$&
We’re currently experiencing higher call volumes than expected.

Todays CX solutions: 60% waste and 40% hope.

Your customer’s deserve better. Combine an AI Suite and Performance BPO to deliver CX that does so much more than deflect.
meet crescendo
Finally. CX built for this century.

Crescendo is the world’s first AI-Native Contact Center that combines human expertise with exceptional AI capabilities to deliver better experiences—consistently.

headset
AI Assistants
Resolve Customer inquiries across channels
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Operational AI
Always-on optimization for a fly-wheel effect
hand
Performance BPO
Expert superhumans handle whatever AI can’t
Built to work with every tool your team already uses. No rip-and-replace. No wasted spend.
CRM integrations
Knowledge integrations
SaaS integrations
Your internal team

Exceptional ROI, happy customers.

Improve user ratings in 4 weeks
Lovepop’s score jumped from 3.6 to 4.3.
7 hours → 18 seconds
Cut email response times dramatically - from hours to seconds.
15% average cost savings
Immediate cost savings with Crescendo.
Surge volume
Handle double the volume with fewer people, no seasonal hiring.

<30 sec.

Time to Agent

30%

CSAT lift

"Crescendo fused with us to build speed, accuracy, and trust. With them, we’ve got major reliability at scale—and the foundation to take on the entire market."
Cass Sapir
AI Lead
/
EVPassport
AI ASSISTANTS

Unbeatable first impressions with 24/7 support on every channel.

Your customers expect better. We help you deliver. Get better AI interactions and happier customers. Guaranteed.
Aalto mobile app UI with two home listings and a title at the top saying 12 new matches
Aalto mobile app screen showing Seller Q&A with collapsable questions and answers
Mobile screen showing a kitchen with a virtual tour badge
Aalto mobile app UI of home front door, confetti and the word Congratulations at the top and the home name below with the label of sold
play Play Demo

AI Chat Assistant

Crescendo’s chat assistant delivers personalized, agentic conversations that resolve real issues end-to-end, not scripted handoffs. It learns continuously from every interaction, optimizes in real time, and stays perfectly on brand, giving customers fast, empathetic support while your team sleeps, ships, or does literally anything else.

Learn more →
play Play Demo

AI Voice Assistant

Crescendo’s voice assistant handles real conversations end to end, resolving issues with speed, context, and empathy. It continuously optimizes from live interactions, stays on brand, and delivers reliable support at any hour, without hold music or headcount.

Learn more →
play Play Demo

AI Email Assistant

Crescendo’s email assistant delivers personalized, on-brand responses at scale, handling complex issues with context and care. It continuously improves from every interaction, reducing backlogs while preserving the quality customers expect.

Learn more →
play Play Demo

Multimodal Capability

Crescendo’s Multimodal capability makes support seamless, intuitively adapting between chat, voice, and image sharing while keeping full context to resolve issues end to end.

Learn more →
AI Chat Assistant
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AI Voice Assistant
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AI Email Assistant
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Multimodal
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The only model with skin in the game

Others sell seats and licenses. We earn our keep.

Others sell seats and licenses. We earn our keep.

The Old Way
The Crescendo Way
Setup & Maintenance
The Old Way
Big upfront fees. Endless consultants.
The Crescendo Way
No setup fees. We handle everything, continuously.
Performance & Quality
The Old Way
You pay whether they deliver or not.
The Crescendo Way
Total Outcome Guarantee quality, speed, and customer satisfaction, guaranteed.
Hiring & Staffing
The Old Way
Costly, high-turnover 24/7 teams.
The Crescendo Way
Multilingual “superhumans,” ready to scale on day one.
NEW + NOTABLE

Ahead of the curve. Always.

Innovating beyond the status quo is our middle name. Check out our latest news articles and product releases here.
play Play Demo

Total Outcome Guarantee.

Go on, see for yourself.

Best AI Quality
Guaranteed higher customer satisfaction
Fastest Launch
Go live in 30 days or less.
Highest Customer Satisfaction
Never pay for dissatisfied AI-resolved interactions.
Learn more →
play Play Demo

Crescendo Unveils Multimodal AI:

A First for Customer Experience

AI that moves with you.
Finally, AI that seamlessly flows with how we communicate. Chat to voice, two way image sharing and more.  Discover the future of AI support.
Learn more →
Our Guarantee
Multimodal AI

Individually, they're best in class. Together, they're game-changing.


A checkmark in a circle
World's smartest, auto-tuning AI for CX with over 99.8% accuracy.
A checkmark in a circle
All channels covered with AI agents, including: Chat, Messaging, Voice, Email.

A checkmark in a circle
Seamless 24x7 handoff to the industry's best Superhuman agents.
A checkmark in a circle
QA and business insights on 100% of interactions.
Together at last
The best AI for CX
The best BPO
Together at last

We’re committed to ethical AI development and usage.

Security
Our company
Integrations
Security and privacy are paramount, upheld by stringent standards including SOC-2 Type II and HIPAA.
Join us in building the future of CX, where AI and people amplify each other. If you’re looking for more than just a job, come be part of a team redefining how the world connects with customers.
We fit seamlessly into your stack with a growing library of prebuilt integrations and the ability to quickly create custom ones when you need them.
meet crescendo
Not just AI.
Not just outsourcing.
It’s the perfect combination of both.
Go live in <60 Days
Outcome Based Pricing
Performance Guarantee
Leapfrog your maturity

Level 04  /  Autonomous

+
square

5+ Channels

square

90% Volume

square

Proactive AI

square

Auto Quality

square

Business Outcomes

square

Autotuned Handoffs

square

Proactive Insights

Level 03  /  AI Native

+
square

5+ Channels

square

60% Volume

square

Multimodal AI

square

Total Quality

square

AI + Labor Outcomes

square

Perfect Handoffs

square

Business Insights

Level 02  /  AI Bolt-On

+
square

1-2 Channels

square

30% Volume

square

Agentic AI

square

AI Quality

square

AI Outcomes

Level 01  /  Workflow

+
square

0 Channels

square

5% Volume

square

IVR

SCHEDULE A DEMO

The most expensive customer interaction is one that never happens.

Get a Demo
PRODUCT
AI CX AssistantsAgent AssistCX InsightsManaged AI ServicesBrand Aligned Support
Industries
Retail and eCommerceFinancial ServicesConnected DevicesHealth & Wellness
SOLUTIONS
AI & Human IntegrationVoC InsightsEmail AutomationVoice AgentsLive ChatAgentic AIHuman in the Loop
Resources
BlogCustomer StoriesNewsCompanyCareers
Legal
Terms of UsePrivacy PolicyCookie Policy
Your Privacy Choices
Notice at Collection
© Crescendo 2026
Try our voice assistant.
This is a sample of Crescendo’s voice assistant technology. Take it for a spin.
End
Mute
Hi! I'm the Crescendo AI Assistant.
How can I assist you?