AI-driven customer service

Better CX is powered by Augmented AI.

Crescendo solves the toughest customer service challenges by delivering multi-channel Augmented AI, backed by a global team of experts. Our platform provides the perfect harmony of AI and CX to guarantee exceptional results in just weeks.

Explore Augmented AI

CX MESSAGING Assistant

Conversational AI for superb chat experiences.

Imagine 24/7 customer support in any language, resolving inquiries faster than your top agents. Our platform blends human expertise with advanced AI to deliver exceptional chat support. We offer fast, accurate, and empathetic responses that optimize operations while maintaining the personal touch customers value.

CX Voice Assistant

Quick, responsive AI for superb voice support experiences.

Our AI assistant is fine-tuned to your brand’s unique voice, knowledge base, and goals. It adapts to resolve complex voice inquiries, and seamlessly escalates the toughest cases to human experts. Similar to chat, our voice assistant instantly resolves interactions, learning from each conversation to continuously enhance and scale customer experience.

Crescendo AI automated quality monitoring.

CX INSIGHTS

Complete visibility to focus on meaningful experiences.

Paired with our omni-channel CX assistant is our AI-driven Voice-of-Customer solution that analyzes every conversation, eliminating surveys and reducing human error. Our turn-by-turn evaluations pinpoint improvement areas in real-time, while fully-automated, 100%-coverage reports boost productivity and enhance quality audits.

Human-In-The-Loop

Human touch.
AI horsepower.

Our CX professionals don’t just handle complex inquiries, they fine-tune the AI, enhancing its capabilities and knowledge base. This creates a powerful flywheel where agents become more efficient, AI gets smarter, and customer satisfaction soars. It’s a win-win: humans maximize AI’s potential, and AI empowers humans to deliver exceptional service at scale.

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ELEVATING CX

A blend of advanced AI and human expertise.

We are driving Augmented AI adoption in customer service by boosting engagement, resolving inquiries faster, and generating insights to transform CX support from a cost center into a strategic advantage. By combining expert human teams with continually optimized AI, knowledge management, and systems integration, we offer the most valuable CX solution on the market.

Seamlessly translate between languages without missing a beat.

50+ Languages

Humans in the loop.

Reduce CX support costs by 20% at launch, to improve and scale bandwidth.

20% Cost Savings

Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.

75% Instant Resolution

Say goodbye to surveys with fully automated quality monitoring.

100% VoC

Resolve inquiries around-the-clock, faster than top agents.

24/7 Support

News

Get the scoop on Crescendo, including team updates, big announcements, press highlights, and can’t-miss events shaping the future of customer experience.

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October 2, 2024

PartnerHero + Crescendo = Augmented AI

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

December 18, 2024

Forbes: Efficiency Meets Empathy — How AI Is Redefining Customer Service

November 4, 2024

TechSurge: Industries at the Intersection — Customer Experience

October 16, 2024

Inc: To Make AI Pay, Master 2 Power Traits

Results you can measure.

See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf
CEO, Webconnex

Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team.

Zak Austin
COO, Rio

Switching to Crescendo has been transformative! Our quality audit reports now take minutes...our team can focus on complex issues.

Dan Thomas
VP of Operations, Nano

Elevate and evolve your CX.

We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.

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