AI-driven customer service

Better CX is powered by Augmented AI.

Crescendo provides the world's first all-included service of AI technology and CX experts that increases customer engagement while reducing costs.

AI-powered customer support for CX leaders that automates, resolves, and scales - backed by human expertise for seamless interactions across all channels.

Crescendo provides CX leaders with the best AI support platform. Understand, respond, and resolve with intelligent automation, always supported by real people.

Crescendo is the only omnichannel AI platform built for customer service leaders that auto scales, gathers insights, and delights customers - backed by real people.

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Omnichannel AI

Conversational AI for superb chat experiences.

Imagine 24/7 customer support in any language, resolving inquiries faster than your top agents. Our platform blends human expertise with advanced AI to deliver exceptional chat support. We offer fast, accurate, and empathetic responses that optimize operations while maintaining the personal touch customers value.

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Human In The Loop

Human touch.
AI horsepower.

Our CX professionals don’t just handle complex inquiries, they fine-tune the AI, enhancing its capabilities and knowledge base. This creates a powerful flywheel where agents become more efficient, AI gets smarter, and customer satisfaction soars. It’s a win-win: humans maximize AI’s potential, and AI empowers humans to deliver exceptional service at scale.

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Insights & Reporting

Complete visibility to focus on meaningful experiences.

Paired with our omni-channel CX assistant is our AI-driven Voice-of-Customer solution that analyzes every conversation, eliminating surveys and reducing human error. Our turn-by-turn evaluations pinpoint improvement areas in real-time, while fully-automated, 100%-coverage reports boost productivity and enhance quality audits.

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Apps & Integrations

Seamlessly integrate with any application.

Crescendo can easily integrate with almost any business application, providing full Agentic AI workflows and knowledge management. With our human-in-the-loop QA, our AI experts will make sure your customers are delighted while you maintain full control over workflows, handoffs, and more.

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ELEVATING CX

A blend of advanced AI and human expertise.

We are driving Augmented AI adoption in customer service by boosting engagement, resolving inquiries faster, and generating insights to transform CX support from a cost center into a strategic advantage. By combining expert human teams with continually optimized AI, knowledge management, and systems integration, we offer the most valuable CX solution on the market.

Seamlessly translate between languages without missing a beat.

50+ Languages

Humans in the loop.
+3,000 globally.

Reduce CX support costs by 20% at launch, to improve and scale bandwidth.

20% Cost Savings

Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.

75% Instant Resolution

Say goodbye to surveys with fully automated quality monitoring.

100% VoC

Resolve inquiries around-the-clock, faster than top agents.

24/7 Support

News

Get the scoop on Crescendo, including team updates, big announcements, press highlights, and can’t-miss events shaping the future of customer experience.

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January 27, 2025

Revolutionizing CX with AI: Crescendo x PartnerHero NYC Live Event with Fareed Zakaria & Ken Chenault

Crescendo and PartnerHero’s exclusive NYC event brought together industry leaders to explore the future of customer experience through Augmented AI. With insights from Fareed Zakaria, Ken Chenault, and Crescendo founding leadership, the event highlighted the transformative power of AI, balancing technology with human connection, and ethical innovation in CX.

March 20, 2025

Crescendo Expands its Platform for CX with Agentic AI

February 15, 2025

The Latest VC Investment Deals in AI Startups - 2025

February 15, 2025

Latest AI Breakthroughs and News: Feb-March 2025

Results you can measure.

See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.

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"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf
CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin
COO, Rio

"Switching to Crescendo has been transformative! Our quality audit reports now take minutes... our team can focus on complex issues."

Dan Thomas
VP of Operations, Nano

Elevate and evolve your CX.

We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.

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