The future of CX
is Augmented AI.

Imagine customer support fluent in 56 languages, available around the clock, and performing like your best service reps. That’s Crescendo. Our AI assistant combines the power of the most advanced large language models (LLMs) with our customer service expertise to deliver outstanding customer experiences, whether via voice agent, online chat, or over email.

Fine-tuned to your brand’s unique voice, knowledge base, and customer service goals, our AI assistant learns and adapts, escalating complex issues to human specialists. Plus, with built-in quality assessment, it’s constantly improving, ensuring your service only gets better over time. And you can have this powerful service up and running in days, not months.

Every customer conversation counts. The Crescendo platform doesn’t just handle interactions — it analyzes each one, giving you full transcripts and detailed scores so you can see exactly what’s happening. If anything falls short of your standards, we’ll make it right with an account credit. But we don’t stop there.

Our business insights dashboard reveals deeper patterns in your customer conversations, highlighting trends like common reasons for returns or product issues. Armed with this knowledge, you can make decisions that will drive your business forward — and even delight your customers.

With Crescendo, you get a complete, high-performing team — both human and AI — ready to transform your CX from day one. Our AI handles routine inquiries and instant support, and our team focuses on complex issues. These experts are AI trainers, knowledge managers, and strategic partners.

They use the same knowledge base that powers the AI, while actively tuning it to continuously improve performance. Crescendo offers much more than just a staffing solution. We’re dedicated to enhancing your CX in partnership with your team, continuously improving through each interaction, and helping you build lasting relationships with your customers.