January 14, 2025

10 Best BPO Companies in Philippines- 2025 Edition

Medha Mehta

If you're considering outsourcing your customer service to the Philippines to reduce costs or provide seamless support to customers in the APAC region, this guide will help you find the perfect match. Here’s our curated list of the top 10 BPO companies in the Philippines for 2025, selected based on customer reviews, affordability, cutting-edge technology adoption, and international coverage capacity. Let’s dive in!

10 Best International and Local BPOs in Philippines

Selecting the right BPO partner is a pivotal decision that can significantly impact your business—poor customer experience (CX) can do more harm than good. We have shortlisted these BPOs in the Philippines after carefully evaluating their reviews, understanding their performance metrics, assessing pricing based on resolutions (rather than fixed hourly rates), and confirming their ability to manage unexpected peak demands. Here is our list.

1. PartnerHero, Powered by Crescendo

Philippines Location: Cyber Sigma, Taguig, Manila, Philippines

Base location: Idaho, United States

Number of support agents: 3,000+

Website: https://www.partnerhero.com/apac

Cost: At least 20% lower than your current customer support costs- guaranteed by ParternerHero’s parent company, Crescendi.ai.

Why to consider: Partnerhero’s APAC teams, based in Manila, Philippines, are ideal for supporting U.S. businesses overnight with exceptional English proficiency (C1 and above). PartnerHero also offers global support in a wide range of languages.

Recently acquired by Crescendo.ai, a leader in augmented AI for customer experience, PartnerHero + Crescendo combines next-gen AI to efficiently handle most queries with its human expertise in managing complex issues. This dual approach ensures high-quality support, expert analysis, and insights while reducing CX costs by at least 20%.

Points to consider

Resolution-based pricing
Advanced data analytics and AI-driven customer support solutions
Guaranteed 20% lower cost than your existing CX cost
Augmented AI+ Human expertise, both included in the deal by default
Support team in the Philippines, US, Honduras, Germany, Romania, South Africa and throughout the EU
24/7/365 support in all the major languages
Global team, global support
Expertise in email, chat, and voice support

2. TaskUs

Philippines Location: Bonifacio Global City, Taguig, Manila, Philippines
Base Location: Texas, United States
Number of Support Agents: 50,000+
Website: https://www.taskus.com

Cost: Competitive pricing tailored to your business needs.

Why to consider:
TaskUs is renowned for its commitment to employee satisfaction, leading to highly engaged support teams. With expertise in omnichannel customer support, content moderation, and back-office services, TaskUs supports businesses globally across multiple industries.

Points to consider:

Focus on employee well-being ensures high performance
Expertise in content moderation and back-office solutions
Offices in multiple locations worldwide
Advanced technology for seamless customer support
24/7 availability

3. Concentrix

Philippines Location: Multiple offices, including Makati, Cebu, and Davao
Base Location: California, United States
Number of Support Agents: 290,000+ globally
Website: https://www.concentrix.com

Cost: Flexible pricing models tailored to specific business needs.

Why to consider:
Concentrix is a global leader in customer experience, providing cutting-edge solutions across industries. Their Philippine offices leverage highly skilled teams to deliver personalized support, leveraging innovative technology for seamless operations.

Points to consider:

Expertise in AI-driven customer experience solutions
Broad industry coverage, including healthcare, retail, and tech
24/7 multilingual support
Strong presence in the Philippines with multiple offices

4. 24/7.ai

Philippines Location: Bonifacio Global City, Taguig, Manila, Philippines
Base Location: California, United States
Number of Support Agents: 20,000+ globally
Website: https://www.247.ai

Cost: Pricing is customized based on the scope of services.

Why to consider:
24/7.ai specializes in delivering AI-powered solutions that enhance customer interactions. Their Manila team combines advanced technology with skilled professionals to provide high-quality support, ensuring better customer engagement and operational efficiency.

Points to consider:

Focus on AI-driven solutions for customer support
Expertise in chat, voice, and messaging platforms
Global reach with a strong presence in the Philippines
Proven success across industries

5. Sutherland

Philippines Location: Clark, Davao, and Metro Manila
Base Location: New York, United States
Number of Support Agents: 60,000+ globally
Website: https://www.sutherlandglobal.com

Cost: Competitive and customizable pricing.

Why to consider:
Sutherland is a veteran in the BPO industry, offering end-to-end process transformation and customer support solutions. Their teams in the Philippines deliver multilingual, round-the-clock services, supported by cutting-edge technology.

Points to consider:

Expertise in process transformation and CX optimization
Robust presence in the Philippines and globally
Multilingual support is available 24/7
Proven track record with Fortune 500 companies

6. Magellan Solutions

Philippines Location: Mandaluyong City, Metro Manila, Philippines
Base Location: Philippines
Number of Support Agents: Approximately 3,000
Website: https://www.magellan-solutions.com

Cost: Competitive pricing tailored to small and medium-sized enterprises (SMEs).

Why to consider:
Magellan Solutions specializes in providing high-quality outsourcing services to SMEs globally. Their services include customer support, back-office operations, and specialized BPO services.

Points to consider:

Focus on SMEs with personalized service
Integration of AI and data analytics
24/7 multilingual support
Strong emphasis on data security and compliance
Flexible and scalable solutions

7. CreaThink Solutions

Philippines Location: Quezon City, Metro Manila, Philippines
Base Location: Philippines
Number of Support Agents: Under 1,000
Website: https://creathink-solutions.com

Cost: Customized pricing models to fit client needs.

Why to consider:
CreaThink Solutions offers innovative BPO and employer-of-record (EOR) services, focusing on delivering proficient and efficient remote workforces. In 2024, they emphasized integrating AI and automation into their services, aligning with industry trends to enhance service quality and operational efficiency.

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Points to consider:

Emphasis on AI and automation
Comprehensive BPO and EOR solutions
Commitment to social responsibility
Skilled Filipino professionals
Adaptable to various industries

8. DBOS (Dynamic Business Outsourcing Solutions)

Philippines Location: Quezon City, Metro Manila, Philippines
Base Location: Australia
Number of Support Agents: Approximately 1,500
Website: https://dbos.com.au

Cost: Cost-effective solutions with transparent pricing.

Why to consider:
DBOS is a premium boutique outsourcing provider offering personalized and high-quality services. In 2024, they reported significant growth, contributing to the Philippine BPO industry's projected revenue increase to $37.87 billion. Their focus on tailored solutions makes them a preferred partner for businesses in Australia and New Zealand.

Points to consider:

Personalized boutique outsourcing services
Strong presence in Australia and New Zealand
Focus on quality and long-term partnerships
Diverse service offerings
Commitment to client satisfaction

9. Unity Communications

Philippines Location: Makati City, Metro Manila, Philippines
Base Location: Arizona, United States
Number of Support Agents: Under 5,000
Website: https://unity-connect.com

Cost: Flexible pricing structures to accommodate various business sizes.

Why to consider:
Unity Communications specializes in providing BPO services with a focus on technology and customer service. In late 2024, they reported strong Q4 growth, overcoming AI concerns and setting the stage for continued success into 2025. Their adaptability to emerging technologies positions them as a forward-thinking outsourcing partner.

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Points to consider:

Emphasis on technology integration
Strong Q4 growth in 2024
Adaptability to AI advancements
Comprehensive customer service solutions
Global client base

10. Logix BPO

Philippines Location: Cebu City, Philippines
Base Location: United Kingdom
Number of Support Agents: Under 1,000
Website: https://logixbpo.com

Cost: Competitive rates with a focus on delivering value.

Why to consider:
Logix BPO offers a range of outsourcing services, including customer support and back-office operations. In 2024, they provided insights into industry trends and innovations, highlighting their commitment to staying ahead of market developments and technological advancements.

Points to consider: