Effective FEB 12, 2025

Crescendo Third-Party Subprocessors & Crescendo Affiliates

To support the delivery of our services, CrescendoAI Inc. (“Crescendo”) uses certain third party service providers (“Sub-processors”) to process Customer Personal Data in accordance with the terms and conditions of our Data Processing Agreement.  

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Crescendo Authorized Sub-processors

Name
Location
Processing Description
Sub-processor Resources
Name
Deepgram Inc.
Location
United States
Description
Automatic speech recognition: call recordings
Name
Elasticsearch BV
Location
United States
Description
Cloud hosting services
Name
Google LLC
Location
United States
Description
Google Cloud Platform: cloud hosting services
Name
Google LLC
Location
United States
Description
Google PaLM 2: AI service provider, transcripts
Name
Google LLC
Location
United States
Description
Google Workspace: file storage, content collaboration, communications 
Name
Groq Inc.
Location
United States
Description
Real time conversations, transcripts, and CX insights
Name
Microsoft Corporation Inc.
Location
United States
Description
Azure: text-to-speech, real time conversations
Name
OpenAI LLC
Location
United States
Description
AI service provider: real time conversations, transcriptions, CX insights
Name
Salesforce Inc. (Slack) 
Location
United States
Description
Internal communication tool
Name
Redis Inc.
Location
United States
Description
Cache: transcripts
Name
Twilio Inc.
Location
United States
Description
Telephony: voicebot and inbound telephony
Name
Twilio Inc. (Sendgrid)
Location
United States
Description
Outbound emails, transcripts
Name
Venn US Inc.
Location
United States
Description
Secure BYO-PC technology
Resources
Venn Policy
Name
Zendesk Inc.
Location
United States
Description
Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts
A Crescendo Affiliate is any entity that Crescendo directly or indirectly controls. Together with CrescendoAI Inc., these affiliates form the Crescendo Group.  All parties of the Crescendo Group have entered a data transfer agreement that sets out the data protection requirements and incorporates the appropriate EU Standard Contractual Clauses.

Crescendo Affiliates

Name
Purpose
Location
Name
Crescendo AI Ltd.
Purpose
Services and support
Location
Wales and England
Name
Partner Hero America S de RL 
Purpose
Services and support
Location
Honduras
Name
Partner Hero Central America S. de R.L. de C.V.
Purpose
Services and support
Location
Honduras
Name
Partner Hero Eastern Europe S.R.L 
Purpose
Services and support
Location
Romania
Name
Partner Hero International LLC 
Purpose
Services and support
Location
United States
Name
Partner Hero Philippines Corporation  
Purpose
Services and support
Location
Philippines
Name
Partner Hero Services Canada  
Purpose
Services and support
Location
Canada
Name
Partner Hero South Africa (Pty) Ltd.  
Purpose
Services and support
Location
South Africa

Change Log

Date
Change
Notes
Date
February 12, 2025
Change
Updated
Notes
Consolidated subprocessors for Crescendo and Partner Hero
Date
December 17, 2024
Change
Updated
Notes
Added Groq Inc.
Date
May 16, 2024
Change
Created
Notes
None

Subscribe for Subprocessor updates.

As our business evolves, we may update our Subprocessors. We will notify the Customer account owner of any new Subprocessors as required by our contract and post updates here.
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