Effective FEB 12, 2025
Crescendo Third-Party Subprocessors & Crescendo Affiliates
To support the delivery of our services, CrescendoAI Inc. (“Crescendo”) uses certain third party service providers (“Sub-processors”) to process Customer Personal Data in accordance with the terms and conditions of our Data Processing Agreement.
Sign up to be notified when we add new Crescendo Sub-processors
Sign up to be notified when we add new Crescendo Sub-processors
Crescendo Authorized Sub-processors
Name
Location
Processing Description
Sub-processor Resources
Name
Deepgram Inc.
Location
United States
Description
Automatic speech recognition: call recordings
Resources
Deepgram Privacy PolicyName
Elasticsearch BV
Location
United States
Description
Cloud hosting services
Resources
Google Privacy PolicyName
Google LLC
Location
United States
Description
Google Cloud Platform: cloud hosting services
Resources
Google Privacy PolicyName
Google LLC
Location
United States
Description
Google PaLM 2: AI service provider, transcripts
Resources
Google Privacy PolicyName
Google LLC
Location
United States
Description
Google Workspace: file storage, content collaboration, communications
Resources
Google Privacy PolicyName
Groq Inc.
Location
United States
Description
Real time conversations, transcripts, and CX insights
Resources
Groq Data Privacy AgreementName
Microsoft Corporation Inc.
Location
United States
Description
Azure: text-to-speech, real time conversations
Resources
Azure Privacy PolicyName
OpenAI LLC
Location
United States
Description
AI service provider: real time conversations, transcriptions, CX insights
Resources
Open AI Privacy StatementName
Salesforce Inc. (Slack)
Location
United States
Description
Internal communication tool
Resources
Slack Privacy PolicyName
Redis Inc.
Location
United States
Description
Cache: transcripts
Resources
Redis Privacy PolicyName
Twilio Inc.
Location
United States
Description
Telephony: voicebot and inbound telephony
Resources
Twilio GDPR WhitepaperName
Twilio Inc. (Sendgrid)
Location
United States
Description
Outbound emails, transcripts
Resources
Twilio Privacy PolicyName
Venn US Inc.
Location
United States
Description
Secure BYO-PC technology
Resources
Venn PolicyName
Zendesk Inc.
Location
United States
Description
Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts
A Crescendo Affiliate is any entity that Crescendo directly or indirectly controls. Together with CrescendoAI Inc., these affiliates form the Crescendo Group. All parties of the Crescendo Group have entered a data transfer agreement that sets out the data protection requirements and incorporates the appropriate EU Standard Contractual Clauses.
Crescendo Affiliates
Name
Purpose
Location
Name
Crescendo AI Ltd.
Purpose
Services and support
Location
Wales and England
Name
Partner Hero America S de RL
Purpose
Services and support
Location
Honduras
Name
Partner Hero Central America S. de R.L. de C.V.
Purpose
Services and support
Location
Honduras
Name
Partner Hero Eastern Europe S.R.L
Purpose
Services and support
Location
Romania
Name
Partner Hero International LLC
Purpose
Services and support
Location
United States
Name
Partner Hero Philippines Corporation
Purpose
Services and support
Location
Philippines
Name
Partner Hero Services Canada
Purpose
Services and support
Location
Canada
Name
Partner Hero South Africa (Pty) Ltd.
Purpose
Services and support
Location
South Africa
Change Log
Date
Change
Notes
Date
February 12, 2025
Change
Updated
Notes
Consolidated subprocessors for Crescendo and Partner Hero
Date
December 17, 2024
Change
Updated
Notes
Added Groq Inc.
Date
May 16, 2024
Change
Created
Notes
None
Subscribe for Subprocessor updates.
As our business evolves, we may update our Subprocessors. We will notify the Customer account owner of any new Subprocessors as required by our contract and post updates here.