Effective October 8, 2025
Crescendo Third-Party Subprocessors & Crescendo Affiliates
To support the delivery of our services, CrescendoAI Inc. (“Crescendo”) uses certain third party service providers (“Sub-processors”) to process Customer Personal Data in accordance with the terms and conditions of our Data Processing Agreement.
Sign up to be notified when we add new Crescendo Sub-processors.
Sign up to be notified when we add new Crescendo Sub-processors.
Crescendo Authorized Sub-processors
Third-party providers Crescendo uses to process personal data; the Use column clarifies whether each supports the Platform, Admin, or Both.
Name
Location
Description of Processing
Purpose
Sub-processor Resources
Name
Amazon Nova Sonic (Amazon Web Services, Inc.)
Location
United States
Description of Processing
Speech-to-text, Text-to-speech, real-time conversations
Purpose
Platform
Resources
Amazon Privacy PolicyName
Deepgram Inc.
Location
United States
Description of Processing
Automatic speech recognition: call recordings
Purpose
Platform
Resources
Deepgram Privacy PolicyName
Elasticsearch BV
Location
United States
Description of Processing
Cloud hosting services
Purpose
Platform
Resources
Elasticsearch Privacy StatementName
ElevenLabs Inc.
Location
United States
Description of Processing
Text to Speech, Real Time conversations
Purpose
Platform
Resources
Eleven Labs Privacy PolicyName
Google LLC
Location
United States
Description of Processing
Google Cloud Platform: cloud hosting services
Purpose
Platform
Resources
Google Privacy PolicyName
Google LLC
Location
United States
Description of Processing
Google PaLM 2: AI service provider, transcripts
Purpose
Platform
Resources
Google Privacy PolicyName
Google LLC
Location
United States
Description of Processing
Google Workspace: file storage, content collaboration, communications
Purpose
Admin
Resources
Google Privacy PolicyName
Groq Inc.
Location
United States
Description of Processing
Real time conversations, transcripts, and CX insights
Purpose
Platform
Resources
Groq Data Privacy AgreementName
Guru Technologies, Inc.
Location
United States
Description of Processing
AI-powered knowledge platform
Purpose
Platform
Resources
Guru Privacy PolicyName
HubSpot, Inc
Location
United States
Description of Processing
CRM – manage prospect/customer contact data, track interactions, send sales/marketing/support communications
Purpose
Admin
Resources
HubSpot Privacy PolicyName
Microsoft Corporation Inc.
Location
United States
Description of Processing
Azure: text-to-speech, real time conversations
Purpose
Platform
Resources
Azure Privacy PolicyName
OpenAI LLC
Location
United States
Description of Processing
AI service provider: real time conversations, transcriptions, CX insights
Purpose
Platform
Resources
Open AI Privacy StatementName
Salesforce Inc. (Slack)
Location
United States
Description of Processing
Internal communication tool
Purpose
Admin
Resources
Slack Privacy PolicyName
Redis Inc.
Location
United States
Description of Processing
Cache: transcripts
Purpose
Platform
Resources
Redis Privacy PolicyName
Twilio Inc.
Location
United States
Description of Processing
Telephony: voicebot and inbound telephony
Purpose
Platform
Resources
Twilio GDPR WhitepaperName
Twilio Inc. (Sendgrid)
Location
United States
Description of Processing
Outbound emails, transcripts
Purpose
Platform
Resources
Twilio Privacy PolicyName
Venn US Inc.
Location
United States
Description of Processing
Secure BYO-PC technology
Purpose
Admin
Resources
Venn PolicyName
Zendesk Inc.
Location
United States
Description of Processing
Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts
Purpose
Platform
A Crescendo Affiliate is any entity that Crescendo directly or indirectly controls. Together with CrescendoAI Inc., these affiliates form the Crescendo Group. All parties of the Crescendo Group have entered a data transfer agreement that sets out the data protection requirements and incorporates the appropriate EU Standard Contractual Clauses.
Crescendo Affiliates
Name
Purpose
Location
Name
Partner Hero America S de RL
Purpose
Services and support
Location
Honduras
Name
Partner Hero Central America S. de R.L. de C.V.
Purpose
Services and support
Location
Honduras
Name
Partner Hero Eastern Europe S.R.L
Purpose
Services and support
Location
Romania
Name
Partner Hero International LLC
Purpose
Services and support
Location
United States
Name
Partner Hero Philippines Corporation
Purpose
Services and support
Location
Philippines
Name
Partner Hero Services Canada
Purpose
Services and support
Location
Canada
Name
Partner Hero South Africa (Pty) Ltd.
Purpose
Services and support
Location
South Africa
Change Log
Date
Change
Notes
Date
October 8, 2025
Change
Updated
Notes
Added a “Purpose” column and description of the “Crescendo Authorized Sub-processors” table
Date
October 2, 2025
Change
Updated
Notes
Added HubSpot, Inc. and “Use” column
Date
September 18, 2025
Change
Updated
Notes
Removed "Crescendo AI Ltd.” entity in “Crescendo Affiliates” section
Date
July 24, 2025
Change
Updated
Notes
Added ElevenLabs Inc.
Date
July 24, 2025
Change
Updated
Notes
Added Amazon Nova Sonic (Amazon Web Services, Inc.)
Date
March 18, 2025
Change
Updated
Notes
Added Guru Technologies, Inc.
Date
February 12, 2025
Change
Updated
Notes
Consolidated subprocessors for Crescendo and Partner Hero
Date
December 17, 2024
Change
Updated
Notes
Added Groq Inc.
Date
May 16, 2024
Change
Created
Notes
None
Subscribe for Subprocessor updates.
As our business evolves, we may update our Subprocessors. We will notify the Customer account owner of any new Subprocessors as required by our contract and post updates here.