AI Startup Hits $500 Million Valuation to Rival Contact Centers

BLOOMBERG – OCT. 2, 2024 – NEWLEY PURNELL – A new wave of AI is hitting the contact center industry, and Crescendo, a San Francisco-based startup, is at the forefront. Recently valued at $500 million after a $50 million raise led by General Catalyst, Crescendo is gearing up to challenge traditional outsourcing with a high-tech approach that blends AI with human support. Co-founder Anand Chandrasekaran believes the industry is ready for disruption: “AI is transforming contact centers” by replacing repetitive tasks and enabling faster responses with fewer human agents.

Since launching in January, Crescendo has acquired PartnerHero and expanded its client base to over 200 companies worldwide. With backing from investors like General Catalyst’s CEO and Managing Director, Hemant Taneja, the company aims to turn contact centers into “21st century AI-based modern departments” for customer service, marking a bold step into the future of customer experience.

Read the full article on Bloomberg.

Crescendo developed the world’s first augmented-AI customer experience (CX) platform that combines the power of AI with human domain expertise to deliver outcome-driven results for fast-moving, digitally-native enterprises growing quickly. With its unique approach, Crescendo offers scalable solutions that optimize both frontline and back office operations, helping companies create meaningful, personalized customer experiences.

Lonn Johnston for Crescendo
lonn@flak42.com
+1.650.219.7764