Case Studies
See how companies have put our AI-powered customer service platform to the test, driving real results for innovative teams and delighting customers.
Case Study
Webconnex grows sales without scaling support costs.
Moving from the traditional IVR system to the Augmented AI voice and chat assistants, Webconnex maintained outstanding customer service throughout their growth.
Lovepop Elevates Holiday CX with Crescendo AI Agents
Lovepop got 99.93% faster email support and achieved 94% CSAT during peak holiday surges with Crescendo’s omnichannel AI assistant named Joy.
0:18
EMAIL REPLIES
94%
OVERALL CSAT
100%
AI-POWERED CSAT
More Case Studies
Webconnex
Webconnex Delivers Exceptional Event Support at Scale with Augmented AI
The streamlined process relieved pressure on the Webconnex team, allowing them to focus on delivering exceptional event experiences.
RIO
Rio Launches New Electronics Product With Advanced AI Support
Crescendo AI empowered Rio’s Kickstarter success with an AI-driven CX Assistant, streamlining customer support and positioning Rio for scalable growth.
Meister
Meister Clears a 1,000+ Multiligual Ticket Backlog with Augmented AI
Meister used Crescendo’s Augmented AI platform to scale multilingual customer support, eliminate backlogs, and boost service quality without increasing costs.
Automate your customer support and evolve your CX.
We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.
