Augmented AI is the future of customer experience

The Future of AI with Crescendo

Crescendo, together with PartnerHero, have a shared vision for the future of customer service — Augmented AI, which is a category of artificial intelligence focused on enhancing human capabilities rather than replacing them.

why augmented ai

Augmented AI goes beyond intelligent automation.

With Augmented AI, interactions start with AI agents, who perform better at repetitive tasks, across a broader scope and at a lower price point. They provide instant, 24/7 support across languages, time zones, and brands, resolving customer requests in seconds. When exceptional issues emerge, CX professionals take over seamlessly, collaborating with AI to create a customer experience that continuously improves and scales.

Agents not only resolve complex inquiries but also fine-tune the AI, enhancing its capabilities and knowledge base. This creates a powerful flywheel: agents become more efficient, AI becomes more capable, and customer satisfaction skyrockets. It’s a win-win: humans leverage AI to its full potential, and AI empowers humans to deliver exceptional service at scale.

Crescendo together with PartnerHero are accelerating the adoption of Augmented AI in customer service by bringing together advanced AI with an outstanding global customer service team. The combined offering presents a unique value proposition by delivering higher levels of customer engagement, powerful business insights, and support at lower cost — transforming customer service from a cost center to a strategic advantage.

The future of CX is Augmented AI, bringing together expert CX professionals with generative AI. We are confident in delivering customer experiences that exceed your expectations, and that is why we offer a quality guarantee with incident-based
pricing: only pay for positive outcomes.

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Discover how Augmented AI can transform your customer experience.

Download our Solution Brief on the Crescendo and PartnerHero full-stack platform to unleash extraordinary customer service at lower cost.

news

Crescendo acquires PartnerHero, leading the charge for Augmented AI, a promised disruptor to the customer service industry.

Crescendo, with an executive team hailing from leaders in AI, SaaS, and call center management has acquired PartnerHero, a recognized industry leader in premium, global customer service.

Crescendo acquires customer operations innovator PartnerHero

Crescendo acquires customer operations innovator PartnerHero

Crescendo picture Crescendo
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PartnerHero + Crescendo = Augmented AI

PartnerHero + Crescendo = Augmented AI

Matt Price & Shervin Talieh
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Better customer experience starts today

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